Commercial HVAC Dispatch Specialist – Fast-Paced Impact

H & G SYSTEMS, LP; Dallas (TX); Presencial; USD 52.000 - 74.000; Jornada completa

Descripción de la vacante

H&G Systems is seeking an experienced Service Dispatcher to coordinate commercial HVAC, plumbing, and mechanical service operations across the Dallas–Fort Worth metroplex. You’ll be the crucial link among customers, technicians, service managers, and office staff, ensuring rapid responses and efficient scheduling.

The ideal candidate has 5+ years of commercial service dispatch experience, strong organizational skills, and proficiency with dispatch software.

Formación

• 5+ years of commercial service dispatch experience.
• Experience dispatching commercial HVAC, plumbing, mechanical, electrical, refrigeration, or similar skilled trades service technicians
• Strong understanding of commercial service operations and field service scheduling
• Experience managing multiple technicians and high call volumes simultaneously
• Ability to prioritize competing demands and make sound decisions under pressure
• Excellent organizational and multitasking skills
• Strong customer service and communication abilities
• High attention to detail and accuracy
• Proficiency with dispatch, scheduling, CRM, or field service management software
• Experience supporting commercial HVAC or mechanical service operations
• Familiarity with service platforms such as ServiceTitan, ServiceTrade, SuccessWare, Aspire, Vista, Jobber, or similar software
• Knowledge of the Dallas-Fort Worth metroplex and surrounding service areas
• Experience coordinating technician on-call rotations
• Understanding of preventative maintenance and commercial service agreements

Responsabilidades

• Schedule and dispatch commercial HVAC, plumbing, and mechanical service technicians throughout the Dallas-Fort Worth area
• Prioritize service requests based on urgency, commitments, technician skill sets, location, and availability
• Coordinate emergency, priority, and after-hours service calls
• Monitor schedules and make real-time adjustments as priorities change
• Communicate with customers regarding service requests, arrival times, status, and updates
• Maintain accurate scheduling, work orders, and customer information
• Work with Service Managers to balance workloads and maximize technician productivity
• Review open calls daily for follow-up and completion
• Minimize technician travel and downtime through strategic scheduling
• Deliver exceptional customer service and professional communication during interactions

Conocimientos

Commercial service dispatch experience

Service operations understanding

Organizational skills

Customer service

Communication abilities

Decision making under pressure

CRM/dispatch software

Herramientas

ServiceTitan

ServiceTrade

SuccessWare

Aspire

Vista

Jobber

Descripción del empleo

H&G Systems is seeking an experienced Service Dispatcher to coordinate commercial HVAC, plumbing, and mechanical service operations across the Dallas–Fort Worth metroplex. You’ll be the crucial link among customers, technicians, service managers, and office staff, ensuring rapid responses and efficient scheduling.

The ideal candidate has 5+ years of commercial service dispatch experience, strong organizational skills, and proficiency with dispatch software.