Commercial Growth Ops Lead

Empathy

New York (NY)

Hybrid

USD 100,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Premium healthcare

401(k) with match

Equity

Annual retreats

Remote work stipend

Job summary

Empathy in New York is seeking a Commercial Operations leader to own the value framework, run experiments, and embed ROI thinking across Sales, Client Success, Product, and Marketing. You will translate leadership priorities into actionable roadmaps and drive high-impact opportunities to execution.

You’ll work with the COO and Commercial Operations leaders to shape goals, track progress, and foster an experimentation mindset.

Qualifications

5+ years of experience in consulting, strategy, operations, or fast-paced environments.
Strong project and stakeholder management skills.
Entrepreneurial, proactive, and able to work with ambiguity.
Passion for experimentation and data-driven decision making.
Strong communication and presentation skills, with the ability to drive action.

Responsibilities

Own the business value roadmap and track high-impact opportunities through to execution.
Partner with Sales and Client Success to align value narrative with client needs and renewals.
Collaborate with Product to design and run tests that move client metrics.
Coordinate cross-functional forums and workshops to keep initiatives aligned.
Build infrastructure and ROI assets to raise value across the organisation.