Senior Commercial Operations & Value Lead

Empathy; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Premium healthcare

Paid time off

Parental leave

Bereavement care

401(k) with match

Stock options

Annual retreats

Remote stipend

Job summary

Empathy is seeking a Commercial Operations Senior Associate in New York to own the business value agenda, build frameworks, run experiments, and drive ROI across Sales, Client Success, Product, and Marketing. You will partner with leadership to deliver high-impact opportunities and shape the value narrative for customers and partners.

You will collaborate across Commercial Operations, product launches, support strategies, and ad hoc challenges, driving goals, tracking progress, and fostering an

Qualifications

• 5+ years in consulting, strategy, operations or similar fast-paced environment.
• Natural project and stakeholder management across multiple functions.
• Self-starter with an entrepreneurial mindset.
• Genuine excitement about experimentation and quick, defensible learnings.
• Strong communicator and presenter who translates frameworks into action.
• Do-er as much as a thinker; able to lead and execute.

Responsibilities

• Own the business value agenda: build frameworks, run analysis, and drive ROI across teams.
• Collaborate with Sales, Client Success, Product, and Marketing to sharpen value narrative.
• Partner with Product to design and run tests that move client value.
• Keep cross-functional work aligned; serve as central point for ideas and progress.
• Build repeatable value frameworks and ROI assets across the org.

Skills

Project management

Stakeholder management

Entrepreneurial mindset

Experimentation

Strong communicator

Education

Bachelor’s degree

Job description

Empathy is seeking a Commercial Operations Senior Associate in New York to own the business value agenda, build frameworks, run experiments, and drive ROI across Sales, Client Success, Product, and Marketing. You will partner with leadership to deliver high-impact opportunities and shape the value narrative for customers and partners.

You will collaborate across Commercial Operations, product launches, support strategies, and ad hoc challenges, driving goals, tracking progress, and fostering an