Commercial Facility Manager

Cushman & Wakefield; Cambridge (MA); On-site; USD 140,000 - 165,000; Full time

Job summary

Cushman & Wakefield in Cambridge, MA seeks Commercial Facility Manager to lead operations for a 40,000-square-foot facility with office, laboratory, fabrication, and robotics spaces. You will ensure building systems run efficiently, safety standards are met, and daily operations support business objectives.

The role requires strong knowledge of HVAC, electrical, plumbing, fire/life safety, vendor management, and budget oversight.

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, or related field; equivalent experience considered.
• 5+ years of progressively responsible facilities management experience in commercial, lab, industrial, or mixed-use environments.
• Experience managing complex building operations, budgets, vendors, and facility projects.

Responsibilities

• Direct and oversee day-to-day facility operations to ensure a safe, efficient, and productive work environment.
• Manage preventive, predictive, and corrective maintenance for HVAC, electrical, plumbing, fire/life safety, lighting, and utilities.
• Monitor performance, identify risks, and implement solutions to minimize downtime.
• Maintain records, certifications, permits, and compliance reporting.
• Develop SOPs for facility operations and emergency response activities.
• Lead vendor, contractor, and service provider management and procurement activities.
• Coordinate landlord relationships and lease obligations, and lead capital improvement initiatives.
• Support long-range facility planning, space utilization, and workplace optimization.
• Oversee EH&S efforts, risk assessments, inspections, and emergency preparedness.

Skills

Facility management

Vendor management

Budget management

Building systems

Leadership

Communication

Education

Bachelor's degree

Tools

CMMS

Work order systems

Microsoft Office

Job description

Job TitleCommercial Facility Manager Job Description Summary

The Facility Manager will be responsible for the overall management, performance, and reliability of a 40,000-square-foot facility encompassing office space, laboratory environments, fabrication and assembly areas, machine shop operations, and robotics testing spaces. This individual will serve as the primary facilities leader on site, ensuring building systems operate efficiently, safety standards are maintained, and facility operations support business objectives. The successful candidate will bring strong technical knowledge of commercial and industrial building systems, exceptional vendor and contractor management skills, experience managing facilities budgets, and a customer-focused approach to supporting employees, visitors, and operational teams. This role offers the opportunity to influence long-term facility strategy, drive continuous improvement initiatives, and potentially build and lead a facilities team as operational needs evolve.

Key Responsibilities

• Building Operations & Maintenance Direct and oversee all day-to-day facility operations to ensure a safe, efficient, and productive work environment.
• Manage preventive, predictive, and corrective maintenance programs for critical building infrastructure, including HVAC, electrical, plumbing, fire/life safety, lighting, compressed air, and utility systems.
• Monitor system performance, identify operational risks, and proactively implement solutions to minimize downtime and disruption.
• Conduct routine building inspections and facility audits to ensure compliance, operational efficiency, and proper asset condition.
• Maintain accurate maintenance records, documentation, certifications, permits, and compliance reporting.
• Develop and maintain standard operating procedures (SOPs) for facility operations and emergency response activities.
• Ensure facility appearance and functionality meet organizational and client expectations.
• Vendor, Contractor & Service Provider Management Serve as the primary point of contact for all facilities-related vendors, contractors, and service providers.
• Source, evaluate, negotiate, and manage vendor contracts to ensure quality service delivery and cost efficiency.
• Develop scopes of work, review bids and proposals, manage procurement activities, and oversee project execution.
• Monitor contractor performance against service-level agreements (SLAs), key performance indicators (KPIs), safety requirements, and budget expectations.
• Coordinate landlord and property management relationships to ensure all lease obligations and facility requirements are fulfilled.
• Facilities Projects & Capital Improvements Lead facility improvement projects, equipment installations, infrastructure upgrades, office reconfigurations, and capital improvement initiatives.
• Coordinate cross-functional project activities to minimize disruption to business operations.
• Participate in long-range facility planning, space utilization assessments, and workplace optimization initiatives.
• Support expansion, renovation, and strategic facility projects as business needs evolve.
• Health, Safety, Environmental & Regulatory Compliance Maintain compliance with OSHA, environmental regulations, fire codes, building codes, and all applicable local, state, and federal requirements.
• Lead Environmental Health & Safety (EH&S) efforts across facility operations, laboratories, fabrication areas, and testing environments.
• Manage hazardous waste programs, electronic waste disposal, contractor safety compliance, and incident reporting procedures.
• Conduct risk assessments, safety inspections, and emergency preparedness exercises.
• Develop and maintain business continuity and emergency response plans, including procedures for power outages, severe weather events, equipment failures, and other critical incidents.
• Stakeholder & Client Partnership Build strong relationships with operational leaders, engineering teams, laboratory personnel, office staff, and external stakeholders.
• Partner with technical teams to support equipment installations, utility requirements, workspace modifications, and operational readiness initiatives.
• Collaborate with IT and technology teams regarding infrastructure, server environments, network requirements, and access control systems.
• Deliver a high level of customer service by ensuring facilities requests are addressed promptly and effectively.
• Communicate operational updates, project status, risks, and budget performance to leadership.
• Financial Management & Operational Excellence Develop, manage, and maintain annual operating and capital budgets.
• Track expenditures, forecast future spending, and identify opportunities for cost reduction and operational efficiency.
• Analyze facility performance metrics and recommend improvements to increase reliability, sustainability, and service quality.
• Drive continuous improvement initiatives focused on energy management, space utilization, maintenance effectiveness, and overall operational performance.
• Support strategic planning efforts related to facility infrastructure and occupancy growth.
• Security & Access Control Administer facility access control systems, badging processes, and physical security protocols.
• Coordinate security-related vendor activities and ensure protection of personnel, equipment, and sensitive operational areas.
• Support investigations related to security incidents and implement corrective actions as needed.
• Maintain compliance with organizational security and access management policies.

Required Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, or a related field; equivalent professional experience will be considered.
• 5+ years of progressively responsible facilities management experience within commercial, laboratory, industrial, manufacturing, or mixed-use environments.
• Demonstrated experience managing complex building operations, maintenance programs, budgets, vendors, and facility projects.
• Strong working knowledge of HVAC, electrical, plumbing, mechanical, fire/life safety, and building automation systems.
• Experience managing third-party service providers, contract negotiations, and vendor performance.
• Knowledge of OSHA standards, workplace safety practices, and regulatory compliance requirements.
• Strong financial acumen with experience managing operating and capital budgets.
• Ability to prioritize multiple initiatives and manage competing demands in a fast-paced environment.
• Excellent communication, leadership, problem-solving, and stakeholder management skills.
• Proficiency with CMMS, work order management systems, Microsoft Office Suite, and facility reporting tools.

Preferred Qualifications

• Experience supporting advanced manufacturing, robotics, R&D, laboratory, life sciences, or technology environments.
• Familiarity with machine shop operations, compressed air systems, high-voltage equipment, and industrial infrastructure.
• Experience leading capital projects, tenant improvements, equipment installations, or infrastructure modernization initiatives.
• Ability to read and interpret construction drawings, MEP plans, technical specifications, and engineering documentation.
• Experience developing EH&S programs and business continuity plans.
• Supervisory or team leadership experience, including hiring, coaching, and performance management.
• Certified Facility Manager (CFM), Facility Management Professional (FMP), IFMA, BOMA, or equivalent industry certification preferred.
• Knowledge of sustainability initiatives, energy management programs, and building performance optimization strategies.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 140,250.00 - $165,000.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “C&W Services” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.