Janitorial Supervisor

Cushman & Wakefield; Boston (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

Cushman & Wakefield is seeking a Janitorial Supervisor to direct custodial staff across assigned shifts, ensuring clean, safe facilities and high service quality. You will coordinate schedules, oversee event setups, and maintain strong communication with customers and management.

The role requires 1–3 years supervisory custodial experience, bilingual English/Spanish preferred, and flexibility for evenings and weekends. Salary is competitive with comprehensive benefits and growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Ability to interact with employees, customers, vendors, and management at all levels.
• Ability to follow and provide verbal and written instructions.
• Strong organizational, scheduling, and time management skills.
• Coordinate and direct multiple tasks and personnel simultaneously.
• Work independently while fostering teamwork and collaboration.
• Strong problem-solving and decision-making skills.
• Reliable, professional, detail-oriented, observant, and flexible.
• Customer-focused with a commitment to service excellence.

Responsibilities

• Supervise, coordinate, and evaluate janitorial staff across shifts and buildings.
• Adhere to company policies, procedures, and applicable laws.
• Assist in managing daily operations and contract activities.
• Ensure services meet contract specs and customer requirements.
• Coordinate cleaning schedules, assignments, and staffing for coverage.
• Set and communicate performance expectations and productivity standards.
• Conduct quality assurance inspections for service excellence.
• Manage inventory of supplies, equipment, and assets.
• Maintain building security and key control procedures.
• Address service delivery issues and customer concerns promptly.
• Participate in safety training and site safety activities.
• Maintain positive customer relations through regular communication.
• Coordinate conference room setups and event support.
• Plan and supervise event setup/breakdown per specifications.
• Ensure event spaces are reset post-events.
• Assist with special projects as needed.

Skills

Excellent verbal and written comms

Interpersonal at all levels

Follow and give instructions

Organizational skills

Scheduling experience

Multitasking

Problem solving

Reliability and adaptability

Customer service focus

Team collaboration

Education

High School Diploma or GED

Job description

Job Title

Janitorial Supervisor

Job Description Summary

The Janitorial Supervisor is responsible for the overall direction, coordination, and supervision of custodial staff assigned to specific shifts and facilities. This position ensures all cleaning, event support, and building services are performed safely, efficiently, and in accordance with company standards, customer expectations, and applicable federal, state, and local regulations. The Supervisor serves as a key liaison between employees, management, and customers to ensure quality service delivery and operational excellence.

Job Description

Work Schedule: Monday - Friday: 2:00PM - 10:30PM

Essential Duties and Responsibilities

• Supervise, coordinate, and evaluate the work performance of janitorial staff within assigned buildings and shifts.
• Carry out supervisory responsibilities in accordance with company policies and procedures, as well as applicable state and federal laws.
• Assist in managing the daily operations and overall activities of assigned projects and service contracts.
• Ensure all janitorial services are performed according to contract specifications and customer requirements.
• Coordinate and oversee cleaning schedules, work assignments, and staffing levels to ensure adequate coverage.
• Establish, communicate, and maintain performance expectations and productivity standards.
• Conduct routine quality assurance inspections to ensure service excellence and compliance with company standards.
• Manage inventory levels of cleaning supplies, equipment, and materials; ensure proper use, storage, and accountability of all company assets.
• Maintain building security measures including key control procedures.
• Identify, address, and resolve service delivery issues, customer concerns, and operational challenges in a timely manner.
• Participate in management development programs, technical training, safety initiatives, and site safety committee activities.
• Maintain positive and effective customer relationships through regular communication and responsiveness to service needs.
• Coordinate conference room setups, furniture arrangements, internal office moves, and special facility requests.
• Plan, coordinate, and supervise event setup and breakdown activities, including arranging tables, chairs, staging, equipment, and room configurations according to event specifications.
• Ensure event spaces are properly prepared before events and restored to standard conditions afterward.
• Assist with special projects and perform other duties as assigned.

Qualifications

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Ability to effectively interact with employees, customers, vendors, and management at all organizational levels.
• Ability to follow and provide both verbal and written instructions.
• Strong organizational, scheduling, and time management skills.
• Ability to coordinate and direct multiple tasks and personnel simultaneously.
• Ability to work independently while fostering teamwork and collaboration.
• Strong problem-solving and decision-making skills.
• Reliable, professional, detail-oriented, observant, and flexible.
• Ability to work in a fast-paced environment and adapt to changing operational demands.
• Customer-focused with a commitment to service excellence.

Key Competencies

• Leadership and Supervision
• Organization and Planning
• Flexibility and Adaptability
• Attention to Detail
• Thoroughness
• Team Collaboration
• Customer Service Excellence
• Problem Solving
• Results Orientation

Requirements

• Bilingual proficiency in English and Spanish preferred.
• High School Diploma or GED preferred.
• Minimum of one (1) to three (3) years of supervisory experience in custodial, janitorial, facilities, or related services.
• Knowledge of current cleaning methods, equipment, products, and safety procedures.
• Experience coordinating event setups, room configurations, and facility support services preferred.
• Self-motivated, proactive, and capable of managing multiple priorities.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events as required.

Physical Requirements

• Ability to stand, walk, bend, lift, push, and pull throughout the workday.
• Ability to lift and move up to 50 pounds with or without reasonable accommodation.
• Ability to operate cleaning equipment and perform custodial-related tasks as needed.
• Ability to work indoors and outdoors in various weather conditions, including snow removal operations.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

Compensation

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $22.10 - $26.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”

About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.