Commercial Excellence Leader | Remote CRM & Growth

Brambles / CHEP; United States; Remote; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Competitive Pay + Annual Bonus

401K with company match

Vision, short-term disability, life保险

Employee Stock Match Program

Tuition reimbursement

Parental leave

Childcare assistance

Profit sharing

More perks

Zusammenfassung

CHEP, a Brambles company, seeks a Commercial Excellence Manager to lead CRM-enabled sales initiatives, improve funnel governance and drive scalable commercial processes across the organization. You will partner with Sales, Data & Analytics, CX and Technology to deliver effective training, reporting and system enhancements.

This role emphasizes continuous improvement, change management and leveraging data, AI-enabled capabilities to raise forecast accuracy and reduce costs while supporting a

Qualifikationen

• Bachelor's degree or equivalent relevant business experience.
• Knowledge of commercial processes and CRM-enabled sales execution.
• Strong analytical, process design, communication and stakeholder management capability.
• Formal training or certification in process improvement, change management, project management or Salesforce.
• Experience in CPG, supply chain, logistics or a related B2B environment.
• Experience in commercial excellence, sales operations, business process improvement, CRM product ownership, commercial analytics, change management or business transformation.
• Experience designing, documenting and improving end-to-end commercial processes.
• Experience supporting Salesforce or a comparable CRM platform as a business owner, process owner or advanced business user.
• Experience developing or operating funnel governance, pipeline reviews, commercial reporting and performance cadences.
• Experience translating business needs into clear requirements and partnering with technical teams through design, testing and deployment.
• Experience leading cross-functional initiatives and driving adoption without direct authority.
• Experience using data and stakeholder feedback to diagnose issues, prioritize improvements and measure outcomes.

Aufgaben

• Own and improve core commercial processes/key indicators, including opportunity management, funnel governance, activity management and CRM-enabled selling.
• Embed proactive customer management practices that enable commercial teams to identify and act on customer risks, needs, and growth opportunities through actionable alerts, insights and defined intervention playbooks
• Own the funnel governance framework, including review standards, metrics, decision criteria and reporting requirements, enabling Sales leaders to conduct consistent opportunity and funnel reviews.
• Own commercial workflow design, driving CRM and process adoption through communications, training support, playbooks and feedback loops to support effective commercial execution.
• Monitor data quality and process adherence, identify systemic gaps and partner with Sales, Data & Analytics and process owners to coordinate corrective actions.
• Simplify seller workflows, reduce admin burden and improve the seller experience.
• Support rollout and adoption of priority commercial tools, reporting and digital/AI-enabled selling capabilities.
• Coordinate delivery across Sales, Marketing, Data & Analytics, Customer Experience and other partners.
• Manage a prioritized commercial excellence roadmap based on value, effort and change capacity.

Kenntnisse

CRM-enabled selling

Sales analytics

Process design

Stakeholder management

Change management

Communication

Cross-functional collaboration

Sales strategy

Ausbildung

Bachelor's degree or equivalent

Tools

Salesforce

Jobbeschreibung

CHEP, a Brambles company, seeks a Commercial Excellence Manager to lead CRM-enabled sales initiatives, improve funnel governance and drive scalable commercial processes across the organization. You will partner with Sales, Data & Analytics, CX and Technology to deliver effective training, reporting and system enhancements.

This role emphasizes continuous improvement, change management and leveraging data, AI-enabled capabilities to raise forecast accuracy and reduce costs while supporting a