Commercial Excellence Lead: CRM & Revenue Ops

CHEP; United States; Remote; USD 87,000 - 125,000; Full time

Benefits offered by this job

Annual Bonus

Benefits Day 1

401K with company match

Job summary

CHEP, a global leader in moveable pallets and containers, seeks a Commercial Excellence Manager to optimize sales processes and CRM-enabled execution. You will link sales execution with demand planning to improve forecasting, cost efficiency and governance, partnering with Sales, Analytics, CX and Tech teams.

The role emphasizes continuous improvement, change management, and leveraging data and AI-enabled capabilities to drive business outcomes.

Qualifications

• Bachelor's degree or equivalent relevant business experience.
• Demonstrated knowledge of commercial processes and CRM-enabled sales execution.
• Strong analytical, process design, communication and stakeholder management capability.
• Formal training or certification in process improvement, change management, project management or Salesforce.
• Experience in CPG, supply chain, logistics or a related B2B environment.
• Experience in commercial excellence, sales operations, business process improvement, CRM product ownership, commercial analytics, change management or business transformation.

Responsibilities

• Own and improve core commercial processes/key indicators, including opportunity management, funnel governance, activity management and CRM-enabled selling.
• Embed proactive customer management practices that enable commercial teams to identify and act on customer risks, needs, and growth opportunities through actionable alerts, insights and defined intervention playbooks.
• Own the funnel governance framework, including review standards, metrics, decision criteria and reporting requirements, enabling Sales leaders to conduct consistent opportunity and funnel reviews.
• Own commercial workflow design, driving CRM and process adoption through communications, training support, playbooks and feedback loops to support effective commercial execution.
• Monitor data quality and process adherence, identify systemic gaps and coordinate corrective actions with Sales, Data & Analytics and process owners.
• Simplify seller workflows, reduce admin burden and improve the seller experience.
• Support rollout and adoption of priority commercial tools, reporting and digital/AI-enabled selling capabilities.
• Coordinate delivery across Sales, Marketing, Data & Analytics, Customer Experience and other partners.

Skills

CRM-enabled selling

Process design

Data analysis

Salesforce

Change management

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

CHEP, a global leader in moveable pallets and containers, seeks a Commercial Excellence Manager to optimize sales processes and CRM-enabled execution. You will link sales execution with demand planning to improve forecasting, cost efficiency and governance, partnering with Sales, Analytics, CX and Tech teams.

The role emphasizes continuous improvement, change management, and leveraging data and AI-enabled capabilities to drive business outcomes.