Commercial Excellence Leader: CRM & Sales Ops

CHEP USA; Georgia; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

401K with company match

Vision and life insurance

Employee stock match

Job summary

CHEP USA is seeking a Commercial Excellence Manager to optimize sales processes, CRM-enabled execution, and scalable working methods that improve performance. You will align sales with demand planning, enhance forecasting accuracy, and drive cost reduction through data-driven improvements and AI-enabled capabilities.

The role embraces strategic thinking with hands-on execution, partnering with Sales, Learning & Development, Data & Analytics, CX, and Technology to standardize practices and

Qualifications

• Bachelor's degree or equivalent in business.
• Experience in commercial excellence, sales operations or CRM ownership.
• Experience designing end-to-end commercial processes.

Responsibilities

• Own and improve core commercial processes and CRM-enabled selling.
• Embed customer management practices to identify risks and growth opportunities.
• Own funnel governance with review standards and reporting requirements.
• Coordinate rollout and adoption of priority commercial tools and playbooks.

Skills

CRM analytics

Process design

Stakeholder management

Change management

Education

Bachelor's degree in business

Tools

Salesforce

CRM systems

Job description

CHEP USA is seeking a Commercial Excellence Manager to optimize sales processes, CRM-enabled execution, and scalable working methods that improve performance. You will align sales with demand planning, enhance forecasting accuracy, and drive cost reduction through data-driven improvements and AI-enabled capabilities.

The role embraces strategic thinking with hands-on execution, partnering with Sales, Learning & Development, Data & Analytics, CX, and Technology to standardize practices and