Commercial Effectiveness Manager

Research & Diagnostic Systems, Inc.; Minneapolis (MN); On-site; USD 115,900 - 190,450; Full time

Benefits offered by this job

Competitive insurance benefits

401(k) plans

Tuition reimbursement

Paid parental leave

Employee resource groups

Job summary

Research & Diagnostic Systems, Inc. seeks a Manager, Commercial Effectiveness to enhance CRM data integrity and sales productivity. You will collaborate with cross-functional teams to implement improvements and foster a supportive culture.

This role requires a solid background in sales analytics, experience with Salesforce.com, and strong communication skills. The position offers competitive benefits including comprehensive insurance and a 401(k) plan.

Qualifications

• 5+ years of experience in sales operations or sales analytics.
• Experience with CRM systems and process improvement projects.
• Strong analytical skills with a customer-first mindset.

Responsibilities

• Maintain CRM data integrity and accuracy across teams.
• Generate KPI reports for actionable sales insights.
• Support rollout and user adoption of new CRM features.

Skills

Sales operations experience

Data analytics

CRM systems expertise

Analytical skills

Communication skills

Education

Bachelor’s degree in Business, Data Analytics, or Life Sciences

Master's degree in related fields

Tools

Salesforce.com

Power BI

Tableau

Job description

Pay Range: $115,900.00 - $190,450.00

About the role

We are seeking a driven Manager, Commercial Effectiveness to support our global sales teams across EMEA and North America. This role is crucial in executing our commercial operations strategy by focusing on Customer Relationship Management (CRM) and sales analytics. You will ensure our sales organization has clean, reliable CRM data and impactful reporting to drive informed decision‑making and improved sales productivity. Working closely with cross‑functional teams, you will help implement enhancements to our CRM systems and sales processes, fostering a collaborative, innovative, and purpose‑driven culture aligned with Bio‑Techne’s mission.

Key Responsibilities

• Maintain CRM data integrity and accuracy across global commercial teams, ensuring high‑quality, reliable data in our sales systems.
• Generate dashboards, KPI reports, and ad‑hoc sales analyses to provide actionable insights on pipeline health, sales performance, and key trends.
• Track sales process performance (e.g., pipeline progression, opportunity conversion rates, sales cycle time) and identify areas for improvement to enhance sales productivity.
• Analyze sales data to provide insights for territory, process, and performance optimization, helping teams make data‑driven decisions to drive growth.
• Document and manage business requirements for CRM enhancements. Work with the IT/CX CRM team to configure and test new CRM functionalities that support commercial needs.
• Standardize and maintain sales process documentation and workflows.
• Support the rollout, user adoption, and training for new CRM features and sales process improvements.
• Collaborate closely with Sales Leadership, the Customer Experience (CX) CRM team, Marketing, and other stakeholders to align CRM tools and analytics initiatives with business objectives.
• Manage and develop a small Commercial Effectiveness team, providing guidance, setting clear objectives, and fostering a high‑performance, innovative and collaborative team culture.

Requirements

• 5+ years of experience in sales operations, sales analytics, or similar commercial operations roles (preferably in life sciences, biotech, or related industries).
• Bachelor’s degree (or equivalent) in Business, Data Analytics, Life Sciences or related fields. A relevant master's degree is a plus.
• Hands‑on experience with CRM systems (especially Salesforce.com) and managing CRM or sales process improvement projects.
• Experience creating dashboards or working with business intelligence tools (e.g., PowerBI, Tableau) is highly desirable.
• Strong analytical and problem‑solving skills, with the ability to interpret sales data and translate it into actionable insights and recommendations.
• Solid understanding of sales processes, CRM best practices, and pipeline metrics.
• Keen attention to detail with a commitment to data quality and governance.
• Excellent communication and interpersonal skills.
• Proven ability to collaborate cross‑functionally in a global, matrixed organization, working with diverse teams to drive projects forward.
• Self‑motivated with the ability to manage projects and influence without authority.
• Adaptability and continuous improvement orientation, with a customer‑first mindset and willingness to innovate in processes and tools to enhance sales effectiveness.
• English Language Required. Additional Languages preferred.
• Travel required.

Benefits

• Competitive insurance benefits starting on day one: medical, dental, vision, life, short‑term disability, long‑term disability, pet, and legal and ID shield.
• 401(k) plans, employee stock purchase plan (ESPP), Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• Mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• Employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• Accrued leave policy with paid holidays, paid time off, and paid parental leave.

Bio‑Techne is an E‑Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. To protect the interests of all, Bio‑Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio‑Techne will be considered Bio‑Techne property.