Head of US Field Excellence

Biogen, Inc.; Cambridge (MA); On-site; USD 180,000 - 290,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Wellness programs

Disability insurance

Vacation & time off

Holiday policy

Maternity & Parental Leave

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Job summary

Biogen, Inc. is seeking a Head of Commercial Field Excellence to lead multiple teams responsible for strategic alignment, planning, and effectiveness across the North America portfolio.

You will drive CRM, field systems, and data enablement for over 800 field employees and partner with Therapeutic Area Heads to optimize performance. In this senior role, you will shape incentive design, budgeting, and strategic execution, collaborating with BI&O and Field Heads to ensure alignment with commercial

Qualifications

• Minimum 10 years in bio/pharmaceutical commercial ops, with 5+ in leadership.
• Deep knowledge of CRM/SFA, analytics, and compliance.
• Proven ability to lead field excellence initiatives.

Responsibilities

• Set strategic direction for field teams and enable scalable training.
• Oversee call plan design, field tech platforms, and incentive governance.
• Partner with senior leaders to align sales strategy with brands.
• Lead budgeting, decision-support, and cross-functional transformation.
• Develop and mentor Field Ops and Commercial Learning teams.

Skills

CRM/SFA platforms (Veeva)

Sales analytics

Leadership

Strategic planning

Budget management

Call planning

Cross-functional collaboration

Change management

Talent development

Incentive compensation design

Education

Bachelor’s degree required; MBA/advanced degree preferred

Tools

Veeva CRM

BI/Analytics tools

Job description

About This Role

As the Head of Commercial Field Excellence, you will lead multiple teams dedicated to the strategic alignment, planning, training, and effectiveness of Commercial Excellence across Biogen's North America Portfolio. Your role will be crucial in overseeing enterprise CRM, field systems, and data enablement, and supporting Medical field teams. You will drive the enablement and effectiveness of over 800 field employees across diverse therapeutic areas, such as Neurology, Specialty, Rare Disease, and newly emerging areas like Lupus and Kidney. Acting as a key partner to Therapeutic Area Heads and Field Heads, you will enhance field effectiveness and ensure alignment with Biogen’s commercial priorities. This role integrates operational rigor and sales strategy, contributing directly to revenue growth and maintaining Biogen's competitive edge in the industry. You will report to the Head of Business Intelligence & Operations (BIO) and collaborate with senior leaders across Biogen’s North American portfolio.

What You’ll Do

Drive field team effectiveness by setting strategic direction and operational frameworks. Lead Commercial Learning & Development, ensuring alignment with therapeutic area and brand strategies. Integrate sales strategy by partnering with senior Commercial leaders for optimal call planning and resource deployment. Oversee commercial field operations excellence, including HCP call plan design, field technology platforms, and incentive compensation. Partner with BI&O Decision Sciences to analyze commercial field execution data. Lead strategic planning for field enablement platforms, ensuring scalability and innovation. Manage IC budgets and provide leadership decision support on plan adjustments. Represent US BIO perspective in leadership forums and serve as a primary point of contact. Drive cross-functional transformation initiatives and elevate field execution through planning frameworks and technology roadmaps. Coach and develop talent within Field Ops and Commercial Learning organizations.

Who You Are

You are a strategic thinker with a deep understanding of pharmaceutical commercial operations and a passion for driving field effectiveness. Your leadership skills and ability to collaborate cross-functionally make you a key influencer within the organization. You thrive in dynamic environments and are committed to fostering a culture of growth, accountability, and performance. Your dedication to innovation and excellence enables you to lead transformative initiatives that impact Biogen’s field force and contribute to overall business success.

Required Skills

• Bachelor’s degree required; advanced degree (MBA, MS, or relevant scientific/business discipline) highly preferred.


• Minimum 10 years of progressive experience in bio/pharmaceutical commercial operations, sales excellence, or analytics, with at least 5 years in a leadership role.


• Deep understanding of pharmaceutical/biotech commercial strategy drivers and compliance requirements.


• Proven expertise in CRM/SFA platforms, particularly Veeva, and sales reporting and analytics.


• Demonstrated leadership in sales incentive compensation design and governance.


• Strong record of integrating sales strategy and delivering field force growth.


• Ability to lead change management and organizational transformation in a matrixed environment.


• Strong interpersonal and influencing skills, with the ability to operate effectively at senior leadership levels.

Preferred Skills

• Experience in Medical Affairs planning and tactical execution of medical field personnel.


• Demonstrated ability to lead Commercial Learning & Development functions.

Job Level

Management

Additional Information

The base compensation range for this role is: Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.

• Medical


• Dental


• Vision


• Life insurances


• Fitness & Wellness programs including a fitness reimbursement


• Short- and Long-Term Disability insurance


• A minimum of 15 days of paid vacation


• an additional end-of-year shutdown time off (Dec 26-Dec 31)


• Up to 12 company paid holidays


• + 3 paid days off for Personal Significance


• 80 hours of sick time per calendar year


• Paid Maternity and Parental Leave benefit


• 401(k) program participation with company matched contributions


• Employee stock purchase plan


• Tuition reimbursement of up to $10,000 per calendar year


• Employee Resource Groups participation

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law.

Biogen is an E-Verify Employer in the United States.