COMMERCIAL DISPATCHER

Silver State Refrigeration & HVAC; Nevada; Sur place; USD 30 000 - 36 000; Plein temps

Résumé du poste

Silver State Refrigeration & HVAC in Las Vegas, NV is hiring a Commercial Dispatcher to coordinate and dispatch service technicians to job sites. The role focuses on timely service delivery, high customer satisfaction, and efficient technician scheduling.

You will schedule calls, monitor real-time status, communicate with customers and teams via phone, email, and text, and ensure accurate logging of work orders, parts, and services. Some overtime may be required during peak periods.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of dispatching experience, preferably in HVAC/refrigeration.
• HVAC/refrigeration knowledge is a plus.
• Strong organizational and multitasking abilities required.
• Excellent verbal and written communication skills; professional in emails, calls and texts.

Responsabilités

• Schedule and assign service calls to technicians based on priority, location, and skill set.
• Monitor real-time job status and adjust assignments as necessary.
• Act as primary point of contact for customers, providing updates on arrival times and progress.
• Communicate with customers, technicians and internal teams via phone, email and text for clear information exchange.
• Address customer inquiries, complaints and special requests professionally.
• Use dispatch software or manual systems to track job details and status.
• Ensure all work orders, parts and services are logged accurately.
• Provide technicians with job information including equipment details and history.
• Ensure timely arrival of technicians and resolve scheduling conflicts.
• Prioritize emergency or high-urgency jobs to minimize downtime.
• Coordinate with warehouse/parts to ensure materials or tools.
• Coordinate with maintenance for preventive maintenance scheduling.
• Maintain knowledge of HVAC, refrigeration and cooking systems.
• Maintain reliable attendance for smooth dispatch operations.
• Protect sensitive information and share only with authorized individuals.
• Other duties as assigned.

Connaissances

Organizational skills

Multitasking

Communication skills

Bilingual Spanish

Formation

High school diploma or equivalent

Outils

Dispatch software

Scheduling tools

MS Office

Description du poste

Job Title: Commercial DispatcherDepartment: Commercial DispatchLevels: Dispatcher I or Dispatcher II, DOEReports To: Silver State Commercial Refrigeration & HVAC, LLC.Location: Las Vegas, NVEmployment Type: Full-TimePAY RANGE: $22 TO $26 PER HOUR, DOEPosition Overview:Silver State Refrigeration is hiring for an experienced Commercial Dispatcher. The Commercial Dispatcher is responsible for efficiently coordinating and dispatching service technicians to various job sites. This role ensures the timely and effective delivery of services to clients, ensuring customer satisfaction while optimizing technician schedules and resources. Strong communication skills and the ability to maintain confidentiality are essential to success in this role.Duties and ResponsibilitiesSchedule and assign service calls to technicians based on priority, location, and technician skill set.Monitor real-time job status and adjust assignments as necessary.Act as a primary point of contact for customers, providing updates on technician arrival times and job progress.Use phone calls, emails and text messages to communicate with customers, technicians and internal teams to ensure clear and timely information exchange.Address customer inquiries, complaints, and special requests with professionalism and courtesy.Use dispatch software or manual systems to track job details, technician status, and job completion.Ensure all work orders, parts, and services are accurately logged in the system.Provide technicians with necessary job information, including equipment details, service history, and client expectations.Ensure timely arrival of technicians to scheduled appointments and resolve scheduling conflicts.Prioritize emergency or high-urgency jobs to minimize downtime and disruptions to client operations.Coordinate with the warehouse or parts department to ensure technicians have necessary materials or tools.Coordinate with the maintenance and service departments for preventive maintenance scheduling.Maintain a thorough knowledge of HVAC, refrigeration and cooking systems to understand technical requirements.Maintain consistent and reliable attendance to ensure the smooth operation of the dispatch department.Ensure that sensitive or proprietary information, including job details and customer data, is securely stored and only shared with authorized individuals.Other duties as assigned.Qualifications:Education: High school diploma or equivalentExperience:1 to 2 years of experience in dispatching, ideally in HVAC, refrigeration, or related industries, preferred.Knowledge of HVAC and refrigeration systems is a plus.Skills:Strong organizational and multitasking abilities.Excellent communication skills, both verbal and written, with the ability to handle emails, phone calls, and text messages professionally.Proficient in dispatch software, scheduling tools, and MS Office Suite.Ability to work under pressure and manage time effectively.Bilingual (Spanish) is preferredWork Environment:This position typically operates in an office environment.The role may require periodic overtime during peak seasons, including weekends.Physical Requirements:Ability to sit for extended periods of time while managing dispatch activities.Ability to communicate effectively with customers, technicians, and office staff.Additional Notes:The Commercial Dispatcher plays a key role in ensuring customer satisfaction through timely and efficient service delivery.Strong problem-solving and conflict resolution skills are essential for handling service disruptions or challenging situations.The role demands a high degree of confidentiality and professionalism in handling all customer and company information.ALL OFFERS OF EMPLOYMENT ARE CONTINGENT UPON THE CANDIDATE SUCCESSFULLY PASSING A BACKGROUND CHECK.