B2B Commercial Collections Specialist — Uncapped Commission

Continental Commercial Group; Glendale (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Job summary

Continental Commercial Group, headquartered in Glendale, CA, is seeking an experienced Commercial Collector to manage a portfolio of B2B debt from placement to resolution. You will negotiate settlements, run outbound contacts with business debtors, verify contact data, and coordinate with our in-house legal team when needed.

The ideal candidate has at least 3 years in commercial collections, excellent negotiation and communication skills, and comfort with high-volume, target-driven work.

Qualifications

• Minimum 3 years of commercial (B2B) collections experience; third-party agency experience preferred.
• Strong negotiation, persuasion, and problem-solving skills.
• Excellent verbal and written communication.
• Comfortable with high call volume and fast-paced, target-driven environment.
• Working knowledge of commercial collection laws.

Responsibilities

• Manage a portfolio of commercial (B2B) collection accounts from placement through resolution.
• Conduct outbound calls and correspondence with delinquent business debtors, owners, and authorized representatives.
• Skip-trace and verify business and principal contact information, assets, and creditworthiness.
• Negotiate settlements, payment plans, and structured resolutions within authority.
• Review account histories, invoices, contracts, and supporting docs to build collection strategies.
• Document all account activity in the agency's collection software/CRM promptly.
• Escalate to in-house legal team for litigation or judgment enforcement as needed.
• Maintain compliance with state and federal commercial collection laws and internal standards.
• Meet or exceed individual recovery and productivity goals.
• Communicate professionally with clients regarding account status and recovery progress.

Skills

Negotiation

Persuasion

Problem solving

Verbal communication

Written communication

CRM software

Tools

CRM software

Office systems

Job description

Continental Commercial Group, headquartered in Glendale, CA, is seeking an experienced Commercial Collector to manage a portfolio of B2B debt from placement to resolution. You will negotiate settlements, run outbound contacts with business debtors, verify contact data, and coordinate with our in-house legal team when needed.

The ideal candidate has at least 3 years in commercial collections, excellent negotiation and communication skills, and comfort with high-volume, target-driven work.