Commercial Coffee Systems Installation & Repair Technician

Torrey Holistics; Billerica (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Farmer Brothers is seeking a field service technician to install, repair, and remove commercial coffee and beverage equipment. You will handle both scheduled and emergency tasks, maintain van stock, and ensure accurate invoicing and signatures on site.

The role requires a valid driver's license and ability to travel within a 100+ mile radius, with strong problem-solving skills and the ability to lift up to 60 lbs. On-call rotations, including weekends, are part of the schedule.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years mechanical/technical experience.
• Foodservice experience a plus.
• Exposure to electrical, plumbing, HVAC, and test meters preferred.
• Valid driver's license with clean driving record.
• Willing to travel within a 100+ mile radius.
• Able to lift up to 60 lbs frequently.
• Strong problem-solving and diagnostics skills.

Responsibilities

• Install, repair, and remove commercial coffee/beverage equipment.
• Handle scheduled and unscheduled tasks: emergencies, PMs, surveys, and full installs.
• Close service tickets with notes, invoices, and customer signatures.
• Plan and execute installation projects with team schedules.
• Communicate clearly with customers and internal teams.
• Meet customer SLAs while prioritizing work.

Skills

Mechanical/Technical Experience

Problem-Solving

Customer Service

Communication

Driving

Education

High school diploma or equivalent

Tools

Test Meters

Electrical basics

HVAC basics

Job description

Step Into a Hands-On Field RoleFarmer Brothers’ Revive Service & Restoration team keeps commercial tea and coffee brewing equipment performing at its best. Do you enjoy troubleshooting, installing, and maintaining gear in the field? This role lets you do exactly that—while keeping customers delighted and operations smooth.Quick FactsWork Hours: Monday–Friday, 7:30 am–4:30 pmOn-Call: Required rotation, including weekendsTerritory: Typically within a 100-mile driving radius; some regional travel may occurWhat Will You Work On?Installing, repairing, and removing commercial coffee and beverage dispensing equipment.Handling both scheduled and unscheduled tasks: emergency calls, PM visits, site surveys, and full installs.Participating in after-hours and weekend on-call coverage.Maintaining van stock and spare parts; reordering within company replenishment guidelines.Closing service tickets accurately with detailed notes, complete invoices, and required customer signatures.Planning and executing installation projects in coordination with team schedules.Communicating clearly with customers and internal teams; passing along feedback and requests.Meeting customer program SLAs while prioritizing work to meet expectations.Do You Bring These Qualifications?High school diploma or equivalent.At least 3 years of mechanical/technical experience.Foodservice experience a plus.Preferred exposure to electrical, plumbing, HVAC, and using test meters.Valid driver’s license; clean driving record.Comfortable traveling within a 100+ mile radius.Strong problem-solving and equipment diagnostics capability.Able to lift up to 60 lbs frequently.Proven ability to juggle emergencies, PMs, surveys, and installs.Success TraitsStrong written and verbal communication; excellent customer service.Committed to business goals; proactive in identifying issues or opportunities.Applies new skills on the job; understands impact on others.Active listener who communicates effectively with customers and leadership.Sees growth opportunities and helps expand business relationships.Builds rapport and collaborates well.Good judgment, sound decisions, and the ability to work independently.Your ImpactEvery completed call, accurate invoice, and well-stocked part bin directly impacts our customers’ ability to serve great beverages—and that’s where you come in.