Commercial Client Administrator

Hancock Whitney; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Hancock Whitney in Houston, TX seeks a Commercial Client Administrator to support Relationship Managers and provide day-to-day service to business clients, handling administrative and transactional tasks with attention to regulatory and policy compliance.

You will coordinate with underwriting, compliance, and operations, manage client accounts, assist in loan document prep, and use nCino and Salesforce to keep client records accurate.

Qualifications

• 1 year of related support experience in banking/financial services.
• Proficient in Microsoft Office and banking systems.
• Ability to learn loan documentation processes and systems.
• Strong communication and organizational skills.
• High school diploma or equivalent (Associate's degree preferred).

Responsibilities

• Serve as primary contact for client inquiries and resolve routine issues.
• Process and maintain documentation for client accounts per policy.
• Assist in preparing loan documents and credit agreements.
• Monitor account activity and follow up on discrepancies.
• Support onboarding and verify required documentation.
• Coordinate with underwriting, compliance, and operations to deliver services.
• Maintain knowledge of bank products like merchant services and treasury.
• Support fraud monitoring and Enhanced Due Diligence forms.

Skills

Microsoft Office

Banking systems

Communication

Organizational skills

Education

High school diploma

Associate's degree preferred

Tools

nCino

Salesforce

Job description

JOB FUNCTION / SUMMARY:

The Commercial Client Administrator provides essential support to Relationship Managers and direct day-to-day client service to business clients. This role ensures seamless operations and superior client service by performing administrative and transactional tasks, including accurate handling of tasks with potential financial exposure to the bank.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Serve as the primary point of contact for client inquiries, resolving routine issues and escalating complex matters as needed.
• Process and maintain documentation for new and existing client accounts, ensuring accuracy and compliance with internal policies and regulatory requirements.
• Assist in the preparation of loan documents, credit agreements, and other banking-related materials.
• Monitor account activity and follow up on discrepancies or required client actions.
• Support relationship managers with client onboarding, including collecting and verifying required documentation.
• Use operational platforms such as nCino and Salesforce to coordinate workflows and maintain accurate client records.
• Assist clients with loan payments, transfers, and account setup, ensuring appropriate authorization.
• Collaborate with internal teams such as underwriting, compliance, and operations to ensure timely delivery of client services.
• Maintain knowledge of bank products, including merchant services, treasury management, and wealth management.
• Support fraud monitoring efforts, including red flag activity and preparing Enhanced Due Diligence forms.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High school diploma or equivalent; Associate's degree preferred.
• 1 year of related support experience such as client servicing/administration, operations and administrative, preferably in banking/financial services.
• Basic knowledge of financial statements.
• Ability to learn loan documentation processes and systems.
• Proficient in Microsoft Office Suite and banking systems.
• Strong communication and organizational skills.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work under stress and meet deadlines
• Ability to operaterelated equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.