Lead Commercial Client Administrator

Hancock Whitney; Franklin (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Hancock Whitney in Franklin, TN seeks a Lead Commercial Client Administrator to provide complex admin support to Relationship Managers and mentor junior staff. You will manage high-value client inquiries, loan documentation, and cross-functional coordination to ensure precise, compliant workflows.

The role emphasizes independent problem-solving, handling tasks with significant financial exposure, and driving initiatives to improve client service and operational efficiency.

Qualifications

• Bachelor’s degree preferred in business, finance, or related field.
• 4+ years in banking or financial services, client servicing or related support.
• Extensive knowledge of loan documentation and banking operations.
• Proficient in nCino, Salesforce, and Microsoft Office.
• Strong leadership, organizational and problem-solving skills.

Responsibilities

• Serve as the primary contact for high-value commercial clients, addressing inquiries and resolving issues independently.
• Expertly prepare, review, and coordinate loan documentation using platforms such as nCino and Salesforce.
• Liaise between Relationship Managers, Lending Services, and other bank areas to ensure accurate workflows.
• Monitor account activity and proactively identify risks or discrepancies.
• Mentor junior Commercial Client Administrators to ensure tasks are performed accurately and efficiently.
• Provide advanced support for managing deposit relationships, setting up accounts and processing payments.
• Lead projects or initiatives to enhance operational efficiency and client service.
• Ensure compliance with bank policies and regulatory requirements.

Skills

Leadership

Client relations

Loan documentation

nCino

Salesforce

Problem solving

Regulatory compliance

Education

Bachelor's degree in business/finance

Tools

nCino

Salesforce

Job description

JOB FUNCTION / SUMMARY

The Lead Commercial Client Administrator provides complex administrative and operational support to Relationship Managers and serves as a mentor for junior administrators. This role emphasizes independent problem-solving and the ability to manage tasks with significant financial exposure to the bank.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as the primary point of contact for high-value or complex commercial clients, addressing inquiries and resolving issues independently.
• Expertly prepare, review, and coordinate loan documentation, using platforms such as nCino and Salesforce.
• Act as a liaison between Relationship Managers, Lending Services, and other bank areas to ensure seamless workflows and accurate documentation.
• Monitor account activity, proactively identifying and addressing risks or discrepancies.
• Partner with Relationship Managers to identify and support cross-selling opportunities for ancillary services, participating in joint client calls and Relationship Reviews.
• Mentor and guide junior Commercial Client Administrators to ensure tasks are performed accurately and efficiently.
• Provide advanced support for managing deposit relationships, setting up accounts, and processing loan payments and transfers.
• Lead special projects or initiatives to enhance operational efficiency and client service.
• Ensure compliance with bank policies and regulatory requirements.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

• Bachelor's degree preferred in business, finance, or related field.
• 4 years in banking/financial services, client servicing/administration, operations, commercial lending or related support experience.
• Extensive knowledge of loan documentation, financial statements, and banking operations.
• Proficient in banking systems, including nCino and Salesforce, and Microsoft Office Suite.
• Strong leadership, organizational, and problem‑solving skills.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

• Ability to work under stress and meet deadlines
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.