Senior Commercial Client Administrator

Hancock Whitney; Saint Petersburg (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Hancock Whitney seeks a Senior Commercial Client Administrator to provide expert administrative and operational support to Relationship Managers and business clients. You will handle complex inquiries, assist with loan documents, and coordinate workflows across bank areas.

Role requires solid banking knowledge, proficiency with loan documentation, and the ability to mentor junior staff while ensuring regulatory compliance.

Qualifications

• Associate degree preferred; business/finance is a plus.
• 2 years in banking/financial services or related support.
• Working knowledge of loan documentation and financial statements.
• Proficient in banking systems and Microsoft Office Suite.
• Strong organizational, problem-solving and client service skills.

Responsibilities

• Handle complex client inquiries, account transactions, and documentation.
• Prepare, review, and coordinate loan documentation using nCino and Salesforce.
• Liaise among Relationship Managers and bank areas to coordinate workflows.
• Monitor account activity and address risks or discrepancies.
• Support fraud monitoring and Enhanced Due Diligence forms.
• Identify opportunities to sell ancillary services and support reviews.
• Participate in joint calls with clients at Relationship Managers’ invitation.
• Provide advanced admin support: manage deposits, accounts, loan payments, transfers.
• Ensure compliance with regulations and internal policies.
• Mentor and assist junior Commercial Client Administrators.

Skills

Client service

Banking systems

MS Office

Documentation review

Education

Associate degree preferred

Bachelor's degree in business/finance a plus

Tools

nCino

Salesforce

Job description

JOB FUNCTION / SUMMARY:

The Senior Commercial Client Administrator serves as a subject matter expert, providing moderately complex administrative and operational support to Relationship Managers and direct client service to business clients. This role involves independent handling of tasks with potential financial exposure to the bank.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Handle complex client inquiries, account transactions, and documentation, ensuring prompt and accurate resolution.
• Prepare, review, and coordinate required loan documentation, using platforms such as nCino and Salesforce.
• Serve as a liaison between Relationship Managers, Lending Services, and other bank areas to coordinate workflows and resolve issues.
• Monitor and analyze account activities, proactively addressing risks or discrepancies.
• Support fraud monitoring efforts, including red flag activity and preparing Enhanced Due Diligence forms.
• Identify opportunities to sell ancillary services like treasury management, merchant services, and wealth management, and assist with internal Relationship Reviews.
• Participate in joint calls with clients at the invitation of Relationship Managers.
• Provide advanced administrative support, including managing deposit relationships, setting up accounts, and assisting with loan payments and transfers.
• Ensure compliance with all applicable regulations and internal policies.
• Mentor and assist junior Commercial Client Administrators as needed.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• Associate's degree preferred; bachelor's degree in business, finance, or related field a plus .
• 2 years in banking/financial services, client servicing/administration, operations, commercial lending or related support experience.
• Working knowledge of loan documentation, financial statements, and ancillary bank services.
• Proficient in banking systems and Microsoft Office Suite.
• Strong organizational, problem-solving, and client service skills.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.