Commercial Claims Advocate & Client Liaison

Relation Insurance Services, Inc. - RISI; Fresno (CA); On-site; USD 78,000 - 135,000; Full time

Benefits offered by this job

401K

Paid time off

Paid holidays

Employee assistance programs

Family health and wellness programs

Job summary

Relation Insurance Services in Fresno, CA seeks a Claims Consultant to support commercial claims administration and serve as a knowledgeable contact for clients, carriers, and service partners.

You will coordinate with Producers and Account Managers, process claims documents, and advocate for client coverage interests while maintaining accurate records and leveraging technology for efficient workflows.

Qualifications

• High school diploma or equivalent is required.
• 5+ years of experience in property and casualty claims processing.
• Excellent verbal and written communication with a client-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Manages incoming calls and inquiries related to commercial lines of business, providing timely, accurate, and professional responses.
• Completes and processes claims-related documentation in a timely and compliant manner.
• Works directly with Producers and Account Managers to provide necessary claim details, updates, and supporting information.
• Acts as an advocate for client coverage interests throughout the claims management process.
• Coordinates communication between clients and carriers to facilitate efficient claim handling and resolution.
• Reviews claim activity and documentation to identify issues, gaps, or follow-up needs and escalates as appropriate.
• Explores risk control or loss mitigation opportunities through coordination with external vendors or internal resources.
• Provides input and recommendations related to departmental processes, workflows, or service delivery improvements.
• Maintains accurate, organized, and up-to-date claim files and records in applicable systems.
• Effectively utilizes available technology and tools, including emerging and AI-enabled solutions, to support efficient workflows, accuracy, and a positive client service experience.
• Special projects and other duties as assigned.

Skills

Client focus

Communication skills

Multitasking

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Relation Insurance Services in Fresno, CA seeks a Claims Consultant to support commercial claims administration and serve as a knowledgeable contact for clients, carriers, and service partners.

You will coordinate with Producers and Account Managers, process claims documents, and advocate for client coverage interests while maintaining accurate records and leveraging technology for efficient workflows.