Commercial Brokerage Operations Specialist

Cushman & Wakefield; Orlando (FL); On-site; USD 38,000 - 44,000; Full time

Job summary

Cushman & Wakefield is seeking a Brokerage Coordinator to provide local brokerage and office support for commercial services within a market, coordinating administrative, marketing and CRM activities to enable fee-earners and office operations.

Responsibilities include pipeline management, expense tracking, deal processing, and coordinating presentations, tours and client communications while maintaining standards and compliance across the local office.

Qualifications

• College degree preferred
• 3-5 years of administrative support experience
• HR administrative, accounting or marketing skills preferred
• Basic/Intermediate/Advanced Microsoft Office Suite skills, including Excel, Outlook, PowerPoint, Word
• Knowledge of Indesign preferred
• Ability to plan, organize and manage processes
• Ability to deal and communicate effectively with all levels of staff and management

Responsibilities

• Provide administrative support duties for the office and fee-earners.
• Support mail room operations and staff when needed (i.e., mail sorting, postage machine, fax and copy machines)
• Support office technology implementations, upgrades, support, facilities, telecommunications, emergency preparedness and business continuity planning
• Ensure corporate standards and internal company processes and systems are leveraged
• Act as a role model for the office staff
• Pipeline Management, Revenue Reporting and Forecasting
• Help promote culture of compliance within office for fee-earners to routinely update CRM system
• Communicate and enforce guidelines on updating CRM system within office
• Work with Operations Manager to follow up with fee-earners to update pipeline information
• Track Listings and Deal-Related Expenses
• Enter and update opportunity information in CRM system according to prescribed guidelines
• Check for any conflicts/duplicates in opportunity ownership and elevate to fee-earner
• Maintain tracking of expenses related to deals, using Commissions Accounting and CRM Systems
• Assist in updating CRM Upon closing of deals
• Collect necessary documentation and deliver to Commissions Accounting
• Enter deal management calculations into CRM upon closing of deals
• All other aspects of the deal process.
• Support Sales, Transactions and Marketing
• Assist in the Creation and/or editing of presentation materials including flyers, leasing proposals, eblasts and invitations using standard marketing approved templates.
• Assist in the production and distribution of reports, proposals and other materials
• Responsible for client / contact mailing campaigns
• Creation and execution of tour books and other deliverables
• Update and maintain client database
• Tracking outstanding invoices
• Enter Expense Reports
• Collect expense reimbursement documents, such as receipts, and other information from fee-earners and submit for processing.
• Attribute expenses to specific deals or other codes and track against deal budget
• Other Administrative Duties
• Manage purchasing and maintenance of office supplies.
• Ordering through Workday, procurement, or outside vendor
• Process vendor payment
• Work with Operations Manager on business continuity issues such as emergency plans
• Perform more administrative duties such as booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, run copy room or copier.
• Assist with other aspects of meetings and managing calendars for a fee-earners and/or other department
• Maintain confidential department records and office files in accordance to internal company procedures
• Coordinate catering, venue selection, invitations, and other event planning activities as needed
• Any other administrative or kitchen duties as needed.

Job description

Cushman & Wakefield is seeking a Brokerage Coordinator to provide local brokerage and office support for commercial services within a market, coordinating administrative, marketing and CRM activities to enable fee-earners and office operations.

Responsibilities include pipeline management, expense tracking, deal processing, and coordinating presentations, tours and client communications while maintaining standards and compliance across the local office.