Client-Centric Commercial Support Specialist

Fifth Third; Cincinnati, Northern (OH, KY); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH seeks a Commercial Support Client Specialist to handle complex customer interactions and act as a SME for commercial banking products. You will own issues from start to finish, coordinate with internal partners, and provide timely updates and resolutions to clients.

Ideal candidates have multiple years in banking, strong problem solving, and proficient CRM usage. The role emphasizes risk awareness and meticulous documentation in a fast-paced environment.

Qualifications

• Three years of banking or financial services experience.
• Extensive knowledge of remittance processing preferred.
• Strong verbal and written communications skills.
• Detail oriented with analytical abilities.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle complex customer interactions via email and phone.
• Own issues from start to finish with final resolution.
• Escalate and manage CRM service requests and reports.
• Prepare documentation for research requests.
• Communicate trends to management.
• Maintain files and documentation within guidelines.

Skills

Verbal & written communications

Analytical skills

Multi-tasking

Detail oriented

Organizational skills

Basic PC skills

Education

High school diploma or equivalent

Tools

Remedy

CRM

Mainframe

Job description

Fifth Third Bank in Cincinnati, OH seeks a Commercial Support Client Specialist to handle complex customer interactions and act as a SME for commercial banking products. You will own issues from start to finish, coordinate with internal partners, and provide timely updates and resolutions to clients.

Ideal candidates have multiple years in banking, strong problem solving, and proficient CRM usage. The role emphasizes risk awareness and meticulous documentation in a fast-paced environment.