Commercial Analytics Lead — Growth & Forecasting

Surescripts; Minneapolis (MN); Hybrid; USD 153,000 - 187,000; Full time

Job summary

Surescripts is seeking a Manager Commercial Analytics to build a new analytics function across Sales, Marketing and Strategy. You will replace manual Excel models with a governed data model in a BI platform, integrating CRM, financial and transactional data to reveal end-to-end customer insights.

You will lead a small team, define metrics, deliver dashboards, and partner with finance and operations to forecast performance and drive growth in a fast-moving healthcare tech environment.

Qualifications

• Bachelor's degree in a quantitative, business or technical discipline, or equivalent experience.
• 8+ years in commercial analytics, sales operations, revenue operations or a comparable analytics function supporting a commercial organization.
• 3+ years directing the work of analysts as a manager or team lead.
• Advanced SQL and SAQL - able to write, optimize and troubleshoot complex queries against Salesforce and CRM Analytics datasets.
• Data pipeline fluency, sufficient to define upstream data requirements and evaluate what is delivered.
• Hands-on experience building production data models and dashboards in an enterprise BI platform (Tableau, Power BI, Sigma, Looker or comparable).
• Deep fluency in the Salesforce data model, including what CRM data can and cannot support.
• Experience embedded in a commercial organization, with direct knowledge of the leading indicators leaders use to run and forecast the business.
• Experience standing up analytics where little or none existed - building the model, the definitions and the operating cadence rather than inheriting them.
• Executive communication: able to present to and be challenged by senior commercial and finance leaders, and to translate analysis into a clear recommendation.

Responsibilities

• Design, build and own the commercial data model in the Sales BI platform, incorporating end-to-end customer data into a single governed source for growth-focused analytics.
• Establish and publish governed metric definitions - bookings, ACV, pipeline coverage, attainment, stage conversion, cycle time, etc.
• Write, optimize and troubleshoot the SQL and SAQL behind datasets, dashboards and models; own query performance, refresh cadence and automated data-quality monitoring.
• Partner with Business Applications, Marketing, Finance, and Data & Analytics on data model needs, integrations, access control and data governance, acting as the commercial-side product owner for all growth team metrics.
• Own dashboard architecture, release process, documentation and version control, and enable leader self-service - including natural-language querying - retiring redundant reports and one-off trackers as coverage expands.
• Direct and develop the Commercial Analyst, prioritize the analytics intake queue against business impact, and serve as the escalation point on data and definitional disputes.
• Produce the leading KPI indicators that a commercial leader needs to run the business (e.g. pipeline creation rate and coverage, stage aging and progression) and measure performance against benchmark.
• Build forecast and pipeline analytics, including forecast-versus-actual variance by segment and leader, and support the forecast call with evidence.
• Build customer journey analytics spanning first touch through implementation, adoption and growth.
• Identify and support remediation of data conditions that distort the record, and measure the improvement.
• Deliver insight proactively: surface what is changing, what it means and what to do about it.
• Automate the recurring reporting cycles against the data model, replacing the manual export, mapping and deck build.
• Apply approved AI tooling to report assembly and first-draft narrative, with human review before publication.
• Present analysis and recommendations to commercial and finance leadership, and hold up under challenge on method, data and conclusion.
• Build and own the analytic foundation for annual target setting - historical performance, productivity benchmarks, market potential and growth assumptions.
• Model quota allocation and scenario alternatives for the compensation committee in partnership with the compensation team.
• Support territory and coverage design, including segmentation, book balancing and whitespace analysis.

Skills

Advanced SQL

SAQL

CRM Analytics

Executive communication

Data modeling

Dashboards

Salesforce data model

Python

R

Forecasting experience

Education

Bachelor's degree in quantitative, business or technical discipline

Tools

Tableau

Power BI

Sigma

Looker

Salesforce Data Cloud

Databricks

Snowflake

NetSuite

Job description

Surescripts is seeking a Manager Commercial Analytics to build a new analytics function across Sales, Marketing and Strategy. You will replace manual Excel models with a governed data model in a BI platform, integrating CRM, financial and transactional data to reveal end-to-end customer insights.

You will lead a small team, define metrics, deliver dashboards, and partner with finance and operations to forecast performance and drive growth in a fast-moving healthcare tech environment.