Commercial Analytics & Insights Specialist (Remote)

PPG; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 90,000; Full time

Job summary

PPG is seeking a Commercial Excellence Analyst to empower the Coatings Services commercial organization with business intelligence, analytics, and customer insights. The role delivers reporting, dashboards, and insights to improve decision-making, sales productivity, and growth across Commercial, Marketing, Finance, Operations, and Leadership.

You will work cross-functionally to support Voice of Customer programs, CRM data quality, and strategic initiatives, with in-person work Monday-Thursday

Qualifications

• Bachelor's degree in Business, Analytics, Finance, Marketing, Economics, or related field
• 2+ years of experience in commercial analytics, sales operations, business intelligence, or related functions
• Experience with Excel, Salesforce, Power BI, or similar reporting tools preferred
• Ability to translate data into actionable business insights
• Experience creating dashboards, visualizations, and presentations that communicate complex data to business audiences.

Responsibilities

• Develop and maintain commercial reporting, dashboards, and business intelligence tools that provide visibility to pipeline performance, revenue, customer profitability, forecasting, and key commercial KPIs while identifying trends and actionable business insights.
• Manage Voice of Customer and customer insight programs, including customer surveys, feedback analysis, trend reporting, customer segmentation support, and identification of opportunities to improve customer retention and satisfaction.
• Support commercial operations through lead and website inquiry management, CRM data quality, customer and account maintenance, and recurring sales and business review reporting.
• Provide analytical support for Commercial Excellence initiatives by conducting data analysis, measuring business performance, and supporting pricing, sales operations, process improvement, and growth-related projects.
• Partner with Commercial, Marketing, Finance, and Operations teams to translate business data into actionable insights that improve decision‑making, sales productivity, and commercial effectiveness.
• Drive continuous improvement of commercial processes, reporting tools, and data governance practices to increase efficiency, consistency, and visibility across the organization.

Skills

Analytical thinking

Communication

Cross-functional collaboration

Business acumen

Education

Bachelor's degree in Business/Analytics/Finance/Marketing/Economics

Tools

Excel

Salesforce

Power BI

Job description

PPG is seeking a Commercial Excellence Analyst to empower the Coatings Services commercial organization with business intelligence, analytics, and customer insights. The role delivers reporting, dashboards, and insights to improve decision-making, sales productivity, and growth across Commercial, Marketing, Finance, Operations, and Leadership.

You will work cross-functionally to support Voice of Customer programs, CRM data quality, and strategic initiatives, with in-person work Monday-Thursday