Commercial Excellence Analyst - Coating Services

PPG; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 90,000; Full time

Job summary

PPG is seeking a Commercial Excellence Analyst to empower the Coatings Services commercial organization with business intelligence, analytics, and customer insights. The role delivers reporting, dashboards, and insights to improve decision-making, sales productivity, and growth across Commercial, Marketing, Finance, Operations, and Leadership.

You will work cross-functionally to support Voice of Customer programs, CRM data quality, and strategic initiatives, with in-person work Monday-Thursday

Qualifications

• Bachelor's degree in Business, Analytics, Finance, Marketing, Economics, or related field
• 2+ years of experience in commercial analytics, sales operations, business intelligence, or related functions
• Experience with Excel, Salesforce, Power BI, or similar reporting tools preferred
• Ability to translate data into actionable business insights
• Experience creating dashboards, visualizations, and presentations that communicate complex data to business audiences.

Responsibilities

• Develop and maintain commercial reporting, dashboards, and business intelligence tools that provide visibility to pipeline performance, revenue, customer profitability, forecasting, and key commercial KPIs while identifying trends and actionable business insights.
• Manage Voice of Customer and customer insight programs, including customer surveys, feedback analysis, trend reporting, customer segmentation support, and identification of opportunities to improve customer retention and satisfaction.
• Support commercial operations through lead and website inquiry management, CRM data quality, customer and account maintenance, and recurring sales and business review reporting.
• Provide analytical support for Commercial Excellence initiatives by conducting data analysis, measuring business performance, and supporting pricing, sales operations, process improvement, and growth-related projects.
• Partner with Commercial, Marketing, Finance, and Operations teams to translate business data into actionable insights that improve decision‑making, sales productivity, and commercial effectiveness.
• Drive continuous improvement of commercial processes, reporting tools, and data governance practices to increase efficiency, consistency, and visibility across the organization.

Skills

Analytical thinking

Communication

Cross-functional collaboration

Business acumen

Education

Bachelor's degree in Business/Analytics/Finance/Marketing/Economics

Tools

Excel

Salesforce

Power BI

Job description

The Commercial Excellence Analyst supports the Coatings Services commercial organization through business intelligence, commercial analytics, customer insights, and operational support. You will provide the reporting, data, and insights needed to improve decision-making, increase sales productivity, and support profitable growth. You will work cross-functionally with Commercial, Marketing, Finance, Operations, and Leadership to improve commercial effectiveness through reporting, Voice of Customer programs, CRM support, and strategic business initiatives.

Key Responsibilities

• Develop and maintain commercial reporting, dashboards, and business intelligence tools that provide visibility to pipeline performance, revenue, customer profitability, forecasting, and key commercial KPIs while identifying trends and actionable business insights.
• Manage Voice of Customer and customer insight programs, including customer surveys, feedback analysis, trend reporting, customer segmentation support, and identification of opportunities to improve customer retention and satisfaction.
• Support commercial operations through lead and website inquiry management, CRM data quality, customer and account maintenance, and recurring sales and business review reporting.
• Provide analytical support for Commercial Excellence initiatives by conducting data analysis, measuring business performance, and supporting pricing, sales operations, process improvement, and growth-related projects.
• Partner with Commercial, Marketing, Finance, and Operations teams to translate business data into actionable insights that improve decision‑making, sales productivity, and commercial effectiveness.
• Drive continuous improvement of commercial processes, reporting tools, and data governance practices to increase efficiency, consistency, and visibility across the organization.

Qualifications

• Bachelor's degree in Business, Analytics, Finance, Marketing, Economics, or related field
• 2+ years of experience in commercial analytics, sales operations, business intelligence, or related functions
• Experience with Excel, Salesforce, Power BI, or similar reporting tools preferred
• Ability to translate data into actionable business insights
• Experience creating dashboards, visualizations, and presentations that communicate complex data to business audiences.

How we work

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data‑driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well‑being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.