Command FDE - Client-Facing Engineer (Hybrid)

Asana; San Francisco (CA); Hybrid; USD 248,000 - 282,000; Full time

Benefits offered by this job

Mental health benefits

Career coaching

Inclusive family building benefits

Long‑term savings plan

In‑office culinary options

Job summary

Asana seeks a deeply technical Forward Deployed Engineer to help customer organizations deploy Command, a new offering. The role blends direct customer work with product learning, requiring hands‑on configuration, code when needed, and coaching teams on best practices.

Based in San Francisco or New York with a hybrid office‑centric schedule, this role emphasizes collaboration and impact. You’ll partner with engineering leaders to translate insights into deployments, design release workflows, and

Qualifications

• 6+ years of experience in software engineering, forward deployed engineering, customer engineering, solutions engineering, implementation engineering, or a similar technical customer‑facing role
• Strong coding and systems‑thinking skills, with the ability to move from whiteboard to production
• Strong understanding of product development and engineering workflows, and familiarity with the systems those teams use to plan, build, ship, and debug software
• Experience building or integrating software across APIs, event flows, data models, permissions, automation, or agent‑based workflows
• Strong technical judgment: you know when to customize, when to simplify, and when to push for productization
• Ability to work directly with customers and internal stakeholders without heavy structure
• Comfort operating in ambiguous, fast‑moving environments where the answer is not already documented
• Strong communication skills, both written and verbal, with the ability to explain technical tradeoffs clearly to technical and non‑technical audiences
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making

Responsibilities

• Collaborate with Engineering leaders, platform teams, administrators, and hands‑on builders to connect Command to the systems where work already happens
• Establish the technical and operational foundations for adoption and help teams develop more effective ways of planning, building, shipping, and learning
• Move between cloud infrastructure, integrations, workflow design, automation, product enablement, and engineering coaching
• Work directly in customer environments — configuring secure access to source‑control, CI/CD, ticketing, and identity systems, or pairing with engineering teams to design release workflows and help leaders clarify the context their agents and teams need to make good decisions
• Write production‑quality code when needed and turn customer‑specific solutions into reusable product capabilities
• Leave customers with more than a working deployment — leave them with a stronger system for building software

Job description

Asana seeks a deeply technical Forward Deployed Engineer to help customer organizations deploy Command, a new offering. The role blends direct customer work with product learning, requiring hands‑on configuration, code when needed, and coaching teams on best practices.

Based in San Francisco or New York with a hybrid office‑centric schedule, this role emphasizes collaboration and impact. You’ll partner with engineering leaders to translate insights into deployments, design release workflows, and