Forward Deployed Engineer New York City

Asana; New York (NY); Hybrid; USD 248,000 - 282,000; Full time

Benefits offered by this job

Mental health, wellness & fitness benefits

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options

Job summary

Asana is seeking a deeply technical, customer-facing Forward Deployed Engineer in New York City to help product development organizations with the deployment of Command.

This role requires collaboration with teams, coding in production environments, and direct customer interaction to enhance product workflows. Candidates should have over 6 years of experience in similar roles and possess strong communication and technical skills.

Qualifications

• 6+ years of experience in relevant fields.
• Strong understanding of engineering workflows.
• Ability to work directly with customers.

Responsibilities

• Collaborate with engineering leaders and administrators.
• Establish technical foundations for adoption.
• Move between cloud infrastructure and product enablement.
• Work directly in customer environments for deployments.
• Write production-quality code when needed.

Skills

Software engineering

Customer-facing roles

Strong coding skills

Systems-thinking

Product development workflows

API integration

Technical judgment

Strong communication skills

Curiosity about AI tools

Job description

We are looking for a deeply technical, customer-facing Forward Deployed Engineer to help product development organizations deploy Command - a new offering from Asana. As we incubate new motions and capabilities on Command, we need engineers who can work directly with customers, move quickly from insight to implementation, and bring real-world learning back into the product.

This role is based in our San Francisco or New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Collaborate with Engineering leaders, platform teams, administrators, and hands-on builders to connect Command to the systems where work already happens
• Establish the technical and operational foundations for adoption and help teams develop more effective ways of planning, building, shipping, and learning
• Move between cloud infrastructure, integrations, workflow design, automation, product enablement, and engineering coaching
• Work directly in customer environments — configuring secure access to source-control, CI/CD, ticketing, and identity systems, or pairing with engineering teams to design release workflows and help leaders clarify the context their agents and teams need to make good decisions
• Write production-quality code when needed and turn customer-specific solutions into reusable product capabilities
• Leave customers with more than a working deployment — leave them with a stronger system for building software

About you

• 6+ years of experience in software engineering, forward deployed engineering, customer engineering, solutions engineering, implementation engineering, or a similar technical customer-facing role
• Strong coding and systems-thinking skills, with the ability to move from whiteboard to production
• Strong understanding of product development and engineering workflows, and familiarity with the systems those teams use to plan, build, ship, and debug software
• Experience building or integrating software across APIs, event flows, data models, permissions, automation, or agent-based workflows
• Strong technical judgment: you know when to customize, when to simplify, and when to push for productization
• Ability to work directly with customers and internal stakeholders without heavy structure
• Comfort operating in ambiguous, fast-moving environments where the answer is not already documented
• Strong communication skills, both written and verbal, with the ability to explain technical tradeoffs clearly to technical and non-technical audiences
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we’re committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you’re interested in this role and don’t meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we’re committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $248,000 - $282,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you’re interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you’re interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

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