Command Center Operator - Casino Security

Hard Rock Hotel & Casino Ottawa; United States; On-site; USD 32,000 - 48,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Security Dispatcher to man the Command Center or Podium, dispatch security personnel, answer calls, and maintain required log books. This pivotal role supports safety of patrons, employees, and assets across the casino and hotel complex while adhering to Gaming Commission Regulations.

Responsibilities include monitoring CCTV and fire alarm systems, logging incidents, notifying in emergencies, and coordinating security operations; candidates must have

Qualifications

• High School Diploma or equivalent is required or the equivalent combination of education and experience.
• Must apply for, obtain and remain eligible for the Seminole Tribal Gaming License.
• Valid Motor Vehicle License with good driving record.
• Must be able to complete standard company forms and reports.

Responsibilities

• Manning the Command Center or Podium and dispatching security personnel.
• Receive incoming calls and maintain required log books.
• Provide basic security coverage for patrons, employees and assets.
• Monitor and operate CCTV and fire alarm systems, and maintain incident logs.
• Coordinate emergency notifications and response as needed.

Education

High School Diploma or equivalent

Seminole Tribal Gaming License eligibility

Tools

CCTV systems

Fire alarm system

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

This position is responsible for manning the Command Center or Podium as assigned to dispatch security personnel, receive incoming calls, and maintain required log books.

Essential duties include, but are not limited to:

• Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company
• Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures
• Prepares detailed incident reports in a clear and precise manner
• Operates and monitors the fire alarm and security CCTV systems
• Maintains accurate security incident logs
• Operates and monitors all holdup alarm systems
• Implements notification process in emergency situations i.e., fire, bomb threat, weather emergencies, etc
• Assists in the coordination of emergency situations
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent is required and a minimum of one (1) year of related experience preferred, or the equivalent combination of education and experience
• Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License
• Valid Motor Vehicle License with good driving record
• Must be able to complete standard company forms and reports

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.