Command Center Operator

Alliedbarton Security Services; Washington (District of Columbia); On-site; USD 44,000 - 52,000; Part time

Benefits offered by this job

Health insurance

401k plan

Career growth opportunities

Employee discounts

Job summary

Allied Universal is hiring a Command Center Operator in Alexandria, VA for part-time weekend shifts. The role supports scheduling, communications, and real-time response across a high-profile client, serving as the liaison between field staff, supervision, and operations leadership.

Requires at least 3 years of security command center experience and an active Virginia DCJS Security License. Pay is $32.58 per hour, with benefits including health insurance and 401k plans for eligible positions.

Qualifications

• High School diploma or equivalent.
• 1 year of scheduling or operations support experience.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.
• Calm, professional, and solution-focused under pressure.
• Proficiency with Microsoft Office applications.
• High attention to detail and accurate documentation.

Responsibilities

• Accept, review, and execute client work orders for scheduling and coverage.
• Monitor and respond to calls, alarms, and operational communications.
• Serve as liaison between field personnel, supervisors, and management.
• Document events through reports and logs (shift reports, incident reports, etc.).
• Guide security personnel during routine and emergency situations.
• Handle confidential information and urgent incident details.
• Oversee portfolio-wide scheduling, timekeeping, and clock-in/clock-out accuracy.
• Place uniform orders for the portfolio per requirements.
• Perform compliance code entry and issue completion certificates.

Skills

Strong organizational skills

Excellent communication

Microsoft Office

Attention to detail

Ability to multitask

Calm under pressure

Education

High School diploma or equivalent

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Command Center Operator. The Command Center Operator supports day-to-day security operations by coordinating scheduling, communications, and operational support across a high profile customer. The Command Center Operator serves as a central liaison between field personnel, supervision, and operations leadership to ensure scheduling accuracy, contract compliance, and real-time response to operational needs.

Part time weekend openings

Located in Alexandria, Va

Must have 3 years of security command center experience

Must be available to work weekends

Must have an active Virginia DCJS Security License

Pay: $32.58 an hour

Active VA DCJS License required

RESPONSIBILITIES:

• Accept, review, and execute temporary and last-minute work orders from client to support effective scheduling and coverage
• Monitor and respond to incoming calls, alarms, and operational communications
• Serve as a liaison between field personnel, supervisors, and management
• Accurately document routine and unusual events through reports and logs (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Provide guidance to security personnel during routine and emergency situations
• Maintain confidentiality of employee, client, and operational informationHandle (without delay) complaints and unusual/critical event information
• Responsible for Portfolio-wide schedule build out and timekeeping operations, ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedules
• Places uniform orders for the portfolio in accordance with eligibility, sizing, and uniform requirements
• Performs compliance code entry across the portfolio and issues completion certificates directly to employees

QUALIFICATIONS (MUST HAVE):

• High School diploma or equivalent
• Minimum one (1) year experience in scheduling or operations support
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Ability to remain calm, professional, and solution-focused under pressure
• Proficiency with Microsoft Office applications
• High attention to detail with consistent documentation accuracy

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment

BENEFITS:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com