Security Officer - Highrise Command Center Operator

Alliedbarton Security Services; Los Angeles (CA); On-site; USD 64,758,000 - 70,258,000; Full time

Benefits offered by this job

Health insurance

401k plans

Ongoing paid training

Employee discounts

Job summary

Allied Universal® is hiring a Command Center Operator in Downtown LA to coordinate scheduling, monitor alarms, and serve as a liaison across field personnel, supervisors, and operations leadership. The role emphasizes accurate timekeeping, incident reporting, and maintaining confidentiality in a high-profile environment.

The position requires a High School diploma and at least 1 year of scheduling or operations support experience, with excellent verbal and written communication skills and

Qualifications

• Must have at least 1 year experience in scheduling or operations support.
• Excellent verbal and written communication skills are required.
• Strong organizational skills and ability to manage multiple tasks.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• High attention to detail with accurate documentation.

Responsibilities

• Accept, review, and execute temporary and last-minute work orders to support scheduling and coverage.
• Monitor and respond to incoming calls, alarms, and operational communications.
• Serve as liaison between field personnel, supervisors, and management.
• Document routine and unusual events through reports and logs.
• Provide guidance to security personnel during routine and emergency situations.
• Maintain confidentiality of employee, client, and operational information.
• Handle complaints and critical event information promptly.
• Oversee portfolio-wide schedule build out and timekeeping, ensuring clock-in/clock-out accuracy.

Skills

Scheduling/ops support

MS Office

Verbal & written comms

Organizational skills

Detail oriented

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Join the World’s Leading Global Security Company!

• $22.60 / hour
• Location Downtown LA, California
• Excellent Benefits and Career Progression!
• InstantPay and weekly pay available
• Must Have Flexible Availability

Allied Universal® is hiring a Command Center Operator. The Command Center Operator supports day-to-day security operations by coordinating scheduling, communications, and operational support across a high profile customer. The Command Center Operator serves as a central liaison between field personnel, supervision, and operations leadership to ensure scheduling accuracy, contract compliance, and real-time response to operational needs.

RESPONSIBILITIES

• Accept, review, and execute temporary and last-minute work orders from client to support effective scheduling and coverage
• Monitor and respond to incoming calls, alarms, and operational communications
• Serve as a liaison between field personnel, supervisors, and management
• Accurately document routine and unusual events through reports and logs (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Provide guidance to security personnel during routine and emergency situations
• Maintain confidentiality of employee, client, and operational information
• Handle (without delay) complaints and unusual/critical event information
• Responsible for Portfolio-wide schedule build out and timekeeping operations, ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedules
• Places uniform orders for the portfolio in accordance with eligibility, sizing, and uniform requirements
• Performs compliance code entry across the portfolio and issues completion certificates directly to employees

QUALIFICATIONS (MUST HAVE)

• High School diploma or equivalent
• Minimum one (1) year experience in scheduling or operations support
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Ability to remain calm, professional, and solution-focused under pressure
• Proficiency with Microsoft Office applications
• High attention to detail with consistent documentation accuracy

PREFERRED QUALIFICATIONS (NICE TO HAVE)

• Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment

BENEFITS

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com