Command Center Operations Specialist

Transdev; Phoenix (AZ); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev is seeking a detail-oriented operations coordinator in Phoenix, AZ to support global fleet and dispatch activities. The role emphasizes safety, accuracy, and collaboration across multiple teams while maintaining confidentiality and adherence to policies.

You will monitor autonomous vehicle operations, assist with JIT staffing and mission assignments, and help identify performance gaps from data streams, contributing to continuous improvement and excellent service delivery.

Qualifications

• Excellent written and verbal communication skills.
• Ability to organize and prioritize dynamic workloads.
• Impeccable attention to detail.
• Experience communicating with people from multiple backgrounds.
• Comfortable in team environments.
• Proficiency with using a touchscreen smartphone.
• Travel up to 20% of the time.

Responsibilities

• Coordinate consolidation of tasks across global locations for flawless operations.
• Ensure daily service is dispatched and performed as required.
• Address operational alerts from multiple units and enforce policies.
• Monitor health of autonomous vehicle fleet and Transdev operators.
• Assist with dispatch, staffing, testing, and communications for daily operations.
• Review data streams to identify performance gaps and report to leadership.
• Ensure compliance with global standards and pursue continuous improvement.
• Maintain routine records and carry out clerical duties for global operations.
• Maintain confidentiality of information and perform other duties as needed.

Skills

Communication

Organization

Attention to detail

Team player

Smartphone usage

Travel 20%

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Degree in Communications, Business, Logistics, Operations, or related field (preferred)

Job description

Overview

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and inclusion (DEI). Transdev provides a range of services for the client’s autonomous driving testing and development efforts, and works to strengthen and nurture a culture where safety is top priority.

Benefits

Competitive compensation package of $24.00 – $28.00 per hour.

• Vacation: minimum of one (1) week
• Sick days: 5 days
• Holidays: 6 days
• 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

Key Responsibilities

• Drive the goal of consolidating tasks for numerous global locations to ensure flawless execution of operations
• Ensure all service is performed as dispatched daily
• Action operational alerts from multiple business units, including ownership of Transdev and client fatigue and mobile device policies
• Monitor health of Client Autonomous Vehicle fleet and Transdev operators
• Support client’s operations leadership team in daily operations dispatch, including JIT staffing and mission assignments, assisting with validation testing, and communicating with various teams
• Review multiple data streams to identify operational performance gaps and assist with bridging to Client and Operations Leadership
• Ensure compliance with global process standards and work on continuous improvement initiatives
• Maintain routine records and perform a variety of clerical work activities related to global Transdev operations
• Maintain a high degree of confidentiality of all information
• Perform any other duties as required

Required Education and Experience

• High School Diploma or GED (required)
• Bachelor’s Degree from an accredited university (preferred)
• Degree in Communications, Business, Logistics, Operations, or related field (preferred)

Required Knowledge, Skills and Abilities

• Excellent written and verbal communication skills
• Ability to organize and prioritize dynamic workloads
• Impeccable attention to detail
• Experience communicating with people from multiple backgrounds
• Comfortable in team environments
• Proficiency with using a touchscreen smartphone (Android preferred but not required)
• Travel up to 20% of the time

Physical Requirements

• Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear
• Must be able to withstand working outdoors in inclement weather
• Frequently required to sit
• Occasionally required to climb or balance; stoop; kneel; crouch; or crawl
• Occasionally required to lift up to 45 pounds
• May work in extreme heat and cold, and in damp environment with moderate noise
• Remaining work is in an office or cubicle space equipped with a telephone and computer; time spent sitting, typing, or looking at a computer

Pre‑Employment Requirements

• Must be 21 years old
• All Transdev employees must satisfactorily complete a pre‑employment drug screen and background check (Safety Sensitive Positions will also be subject to a physical screening)
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program
• Transdev reserves the right to perform ongoing background checks for all employees (except in states where prohibited by state law). Transdev will consider qualified applicants with criminal histories, consistent with legal requirements
• Employees must maintain an acceptable driving record suitable to be approved to drive as part of regular duties; records are monitored on an ongoing or regular basis pursuant to local state law
• If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other legally protected status.