Operations Site Lead - TAS

Transdev North America; San Francisco (CA); On-site; USD 76,960 - 97,760; Full time

Benefits offered by this job

Competitive compensation package

401(k) retirement plan

Medical, dental and vision benefits

Job summary

Transdev North America is seeking an Operations Site Lead to manage daily operations in San Francisco. This role involves coordinating various specialists to ensure efficient service delivery and adherence to safety standards.

The ideal candidate should have an associate’s degree and at least one year of experience in autonomous vehicle operations. Responsibilities include creating schedules, managing fleet operations, and conducting briefings with staff. The position offers a competitive salary and comprehensive benefits.

Qualifications

• Experience with vendor relationship management.
• Demonstrated leadership experience leading teams.
• Must be able to work flexible shifts.

Responsibilities

• Oversee daily operations and coordinate staff.
• Create weekly schedules and document issues.
• Maintain fleet vehicle operations and compliance.

Skills

Proficiency using a touchscreen smartphone

Ability to use a computer to generate reports and schedules

Good written and oral communication skills

Attention to detail

Problem-solving skills

Team player

Education

Associate’s degree or equivalent job experience

1 year of Autonomous Vehicle Operations experience

Tools

Google Workspace

Program management tools

Job description

Overview

The Operations Site Lead assists in overseeing daily operations, coordinating Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient mission delivery. The Lead also creates weekly schedules, documents issues, escalates appropriately, upholds company policies, and provides clear, professional feedback to direct reports. You will work at the forefront of autonomous vehicle technology, helping implement change and enabling clients to develop and commercialize autonomous driving services. Transdev shares the client’s commitment to safety and continues to nurture a culture where safety is the top priority.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $76,960 – maximum $97,760
• Vacation: minimum of one week
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Key Responsibilities

• Operate and maintain Transdev’s high standard of safety
• Communicate courteously with management, clients, engineers, and the public as the deputy for technology
• Ensure that delays in service are recorded and communicated, and that all accidents or breakdowns are handled appropriately
• Respond to system emergencies; investigate and complete accident reports, incidents, safety escalations, and customer complaints; including post‑accident drug and alcohol testing according to policy
• Monitor and record employee absence and tardiness
• Conduct applicable shift pre‑brief and debrief meetings, communicating announcements to the team
• Support the operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Coordinate, monitor and supervise the activities of subordinates; inform other management personnel regarding operational or personnel problems as appropriate and offer ideas toward resolution
• Ensure compliance throughout the division with global process standards and work on continuous improvement initiatives
• Maintain a high degree of confidentiality of all information
• Apply policies, procedures, and standards throughout, taking personal responsibility for the safety of self and others
• Ensure timely shift start and efficient vehicle deployment
• Cover day‑to‑day operational needs in case of call‑outs or staff shortage
• Maintain the Transdev‑managed fleet of vehicles operational by managing day‑to‑day maintenance, procuring supplies, and maintaining relationships with third‑party vendors
• All other duties as required

Required Knowledge, Skills and Abilities (KSAs)

• Proficiency using a touchscreen smartphone
• Ability to use a computer to generate reports and schedules
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently with strong attention to detail
• Awareness and willingness to use Operational Excellence tools and techniques
• Excellent written and verbal communication skills
• Ability to communicate effectively to a large group of people
• Experience with performance metrics and process improvement
• Ability to work for different managers
• Proven track record of meeting or exceeding department performance goals
• Demonstrated problem‑solving skills and analytical skills
• Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed
• Must be eager, self‑starter, and demonstrate good judgment in fast‑paced, high‑stress environments
• Punctual, reliable, and team player
• Must be able to type at least 40 adjusted words per minute

Required Education and Experience

• Associate’s degree (or equivalent job experience)
• 1 year of Autonomous Vehicle Operations experience
• Experience with program management tools and Google Workspace
• Experience in vendor relationship management
• Experience leading teams to a successful conclusion

Preferred Education and Experience

• Bachelor’s degree or higher
• Leadership experience including direct reports

Physical Requirements

• Long periods of standing, walking, and sitting
• Must be able to withstand working outdoors in inclement weather
• Occasionally required to climb or balance; stoop; kneel; crouch; or crawl
• Occasionally required to lift and/or move up to 45 pounds
• May work in extreme heat and cold, and in damp environment with moderate noise
• Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer
• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Pre‑Employment Requirements

• Must be 21 years old
• All Transdev employees must satisfactorily complete a pre‑employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
• Transdev maintains a Drug‑Free Workplace and may require participation in a random drug screening program
• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements
• Employees must maintain an acceptable driving record suitable to be approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law
• Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required
• If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS

Drug‑Free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.)
• Successfully pass a pre‑employment drug screen

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, contact [e-mail].

Job Category: Operations Management & Supervisory
Job Type: Full Time
Req ID: 8451
Pay Group: CAW
Cost Center: 567