Comm Spec III - 61165970 - EMD

State of South Carolina; South Carolina; On-site; USD 42,000 - 56,000; Full time

Job summary

State of South Carolina is seeking a dispatcher to monitor and operate the State Warning Point’s telephone switchboard, email notifications, and radio systems. The role involves coordinating alert notifications from power plants and facilities, and disseminating information to federal, state, and local agencies during emergencies.

The position requires the ability to convey information clearly under stress, computer literacy, and willingness to learn specialized emergency management software.

Qualifications

• Must convey and interpret oral, written, and visual communications to and from agencies and the public during emergencies.
• Two years of college or equivalent with six months dispatching or call center experience, or a combination to perform duties.
• Must be computer literate and willing to learn specialized software programs.

Responsibilities

• Monitor and operate telephone switchboard, email notifications, and radio systems in the State Warning Point.
• Coordinate alert notifications from power plants and facilities.
• Monitor severe weather bulletins and notify personnel.
• Maintain daily activity logs in operations journal.
• Work Overnight Time Shifts (midnight-8:00 hrs.) including weekends.

Skills

Radio/telephone dispatching experience

Call center/customer service

Emergency communications software

Education

Two years of college or equivalent

Job description

Job Responsibilities

Individual works in the State Warning Point to monitor and operate telephone switchboard, inbound/outbound email notifications and radio systems. Additional equipment to include; radio systems, weather alerts, NAWAS, security systems, public alerting software, and communications with Fixed Nuclear Facilities (FNF). Receives and routes calls to division personnel. Receives and routes information from federal, state, and local agencies. Disseminates information to other agencies via telephone, two-way radio, computer, or fax. Coordinates initial alert notifications from power plants and other facilities. Monitors severe weather bulletins and forecasts from various software systems and notifies appropriate personnel. Maintains and logs daily activities and emergency-related incidents into a computer-generated operations journal. Inputs data, updates material, and develops computer information using various especially designed emergency management software programs. Individual must be able to work Overnight Time Shifts (midnight-8:00 hrs.) over the week period to include weekends.

Job Responsibilities

Individual works in the State Warning Point to monitor and operate telephone switchboard, inbound/outbound email notifications and radio systems. Additional equipment to include; radio systems, weather alerts, NAWAS, security systems, public alerting software, and communications with Fixed Nuclear Facilities (FNF). Receives and routes calls to division personnel. Receives and routes information from federal, state, and local agencies. Disseminates information to other agencies via telephone, two-way radio, computer, or fax. Coordinates initial alert notifications from power plants and other facilities. Monitors severe weather bulletins and forecasts from various software systems and notifies appropriate personnel. Maintains and logs daily activities and emergency-related incidents into a computer-generated operations journal. Inputs data, updates material, and develops computer information using various especially designed emergency management software programs. Individual must be able to work Overnight Time Shifts (midnight-8:00 hrs.) over the week period to include weekends.

Minimum And Additional Requirements

Two years of college courses or equivalent and six months experience in radio or telephone dispatching, or six months experience in call center/customer service operations, or a combination of education and experience necessary to perform duties. Applicants must possess the ability to accurately convey and interpret oral, written, and visual communications to and from county, state, and federal agencies and the general public during stressful situations and emergencies. Must be computer literate and willing to learn specialized software programs.

Preferred Qualifications

South Carolina Certified Emergency Manager certification preferred or will seek to complete within three years.

Additional Comments

A resume will not be accepted in lieu of an online South Carolina State Employment Application. Only those applicants chosen for interview will be notified of job filled status . Note: Applicants indicating college credit, degree(s) or specialized training on the application shall provide an official copy of transcripts upon notification of selection for hire. This serves as verification of credentials listed on the application.