Comm Spec III - 61165970 - EMD

State of South Carolina; West Columbia (SC); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

State of South Carolina State Warning Point seeks a dispatcher to monitor and operate telephone switchboard, inbound/outbound emails, and radio systems during overnight shifts. You will coordinate alerts with agencies, disseminate information, and log operations daily using emergency management software.

The role requires two years of college or equivalent and at least six months in radio/telephone dispatch or call center experience; certification is preferred and full-time on-site work with

Qualifications

• Two years of college or equivalent required; six months experience in radio/telephone dispatching or six months in call center/customer service.
• Ability to accurately convey and interpret communications during stressful emergencies; must be computer literate.

Responsabilités

• Monitor and operate the telephone switchboard, inbound/outbound email notifications, and radio systems.
• Receive and route calls to division personnel and disseminate information to agencies by telephone, radio, computer, or fax.
• Coordinate initial alert notifications from power plants and other facilities; monitor weather bulletins and notify appropriate personnel.

Connaissances

Radio dispatch

Telephone dispatch

Customer service

Formation

Two years of college courses or equivalent

Description du poste

Individual works in the State Warning Point to monitor and operate telephone switchboard, inbound/outbound email notifications and radio systems. Additional equipment to include; radio systems, weather alerts, NAWAS, security systems, public alerting software, and communications with Fixed Nuclear Facilities (FNF). Receives and routes calls to division personnel. Receives and routes information from federal, state, and local agencies. Disseminates information to other agencies via telephone, two-way radio, computer, or fax. Coordinates initial alert notifications from power plants and other facilities. Monitors severe weather bulletins and forecasts from various software systems and notifies appropriate personnel. Maintains and logs daily activities and emergency-related incidents into a computer-generated operations journal. Inputs data, updates material, and develops computer information using various especially designed emergency management software programs. Individual must be able to work Overnight Time Shifts (midnight-8:00 hrs.) over the week period to include weekends.

Two years of college courses or equivalent and six months experience in radio or telephone dispatching, or six months experience in call center/customer service operations, or a combination of education and experience necessary to perform duties. Applicants must possess the ability to accurately convey and interpret oral, written, and visual communications to and from county, state, and federal agencies and the general public during stressful situations and emergencies. Must be computer literate and willing to learn specialized software programs.

South Carolina Certified Emergency Manager certification preferred or will seek to complete within three years.