Comm Spec III - 61165970 - EMD

State-of-South-Carolina; South Carolina; On-site; USD 25,000 - 36,000; Full time

Job summary

State Warning Point is seeking a dedicated dispatcher to monitor telephone switchboard, manage email alerts, and coordinate with federal, state, and local agencies during emergencies. You will disseminate critical information via multiple channels, log incidents, and use emergency management software.

The role requires 2 years of college or equivalent, with experience in radio/telephone dispatching or call center operations, and the ability to stay calm under pressure while working overnights

Qualifications

• Two years of college courses or equivalent.
• Six months experience in radio or telephone dispatching or six months experience in call center/customer service operations.
• Ability to accurately convey and interpret communications during stressful emergencies.

Responsibilities

• Monitor and operate telephone switchboard and inbound/outbound emails.
• Route calls and information to division personnel and agencies.
• Disseminate information via telephone, two-way radio, computer, or fax.
• Coordinate initial alert notifications from power plants and facilities.
• Maintain daily activity logs and emergency incidents in journals.
• Input data and develop information using emergency management software.
• Work overnight shifts (midnight-8:00) including weekends.

Skills

Dispatching

Emergency communications

Computer literacy

Education

Two years of college or equivalent

Job description

Individual works in the State Warning Point to monitor and operate telephone switchboard, inbound/outbound email notifications and radio systems. Additional equipment to include; radio systems, weather alerts, NAWAS, security systems, public alerting software, and communications with Fixed Nuclear Facilities (FNF). Receives and routes calls to division personnel. Receives and routes information from federal, state, and local agencies. Disseminates information to other agencies via telephone, two-way radio, computer, or fax. Coordinates initial alert notifications from power plants and other facilities. Monitors severe weather bulletins and forecasts from various software systems and notifies appropriate personnel. Maintains and logs daily activities and emergency-related incidents into a computer-generated operations journal. Inputs data, updates material, and develops computer information using various especially designed emergency management software programs. Individual must be able to work Overnight Time Shifts (midnight-8:00 hrs.) over the week period to include weekends.

Two years of college courses or equivalent and six months experience in radio or telephone dispatching, or six months experience in call center/customer service operations, or a combination of education and experience necessary to perform duties. Applicants must possess the ability to accurately convey and interpret oral, written, and visual communications to and from county, state, and federal agencies and the general public during stressful situations and emergencies. Must be computer literate and willing to learn specialized software programs.

South Carolina Certified Emergency Manager certification preferred or will seek to complete within three years.