Comm Spec III - 61165970 - EMD

State of South Carolina; Lexington (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

The State of South Carolina is seeking a Communications Specialist III to operate the State Warning Point, monitor switchboard and alerting systems, and coordinate communications with federal, state, and local agencies. Overnight shifts (midnight-8:00) are required, including weekends.

Responsibilities include disseminating information via phone, radio, and computer, maintaining logs, and using emergency management software to support public safety operations.

Qualifications

• Two years of college courses or equivalent and six months experience in radio or telephone dispatching, or six months experience in call center/customer service operations.
• Must be able to convey/interpret oral, written, and visual communications during emergencies.

Responsibilities

• Monitor and operate telephone switchboard and radio systems.
• Manage inbound/outbound email notifications and other alerting systems.
• Coordinate initial alert notifications from power plants and facilities.
• Input and log daily activities and emergency incidents.
• Distinguish and disseminate information to federal, state, and local agencies.

Skills

Radio dispatching

Telephone dispatching

Call center experience

Customer service

Education

Two years of college coursework

Tools

Emergency management software

Job description

Posting number: 194378

Department: Adjutant General's Office

Job classification: Communications Specialist III

Posting type: Open

Categories: Dispatch, 911 Telecommunications, Communications

Summary

Individual works in the State Warning Point to monitor and operate telephone switchboard, inbound/outbound email notifications and radio systems. Additional equipment to include; radio systems, weather alerts, NAWAS, security systems, public alerting software, and communications with Fixed Nuclear Facilities (FNF). Receives and routes calls to division personnel. Receives and routes information from federal, state, and local agencies. Disseminates information to other agencies via telephone, two-way radio, computer, or fax. Coordinates initial alert notifications from power plants and other facilities. Monitors severe weather bulletins and forecasts from various software systems and notifies appropriate personnel. Maintains and logs daily activities and emergency-related incidents into a computer-generated operations journal. Inputs data, updates material, and develops computer information using various especially designed emergency management software programs. Individual must be able to work Overnight Time Shifts (midnight-8:00 hrs.) over the week period to include weekends.

Examples of duties

Two years of college courses or equivalent and six months experience in radio or telephone dispatching, or six months experience in call center/customer service operations, or a combination of education and experience necessary to perform duties. Applicants must possess the ability to accurately convey and interpret oral, written, and visual communications to and from county, state, and federal agencies and the general public during stressful situations and emergencies. Must be computer literate and willing to learn specialized software programs.

Qualifications

South Carolina Certified Emergency Manager certification preferred or will seek to complete within three years.

Supplemental information

A resume will not be accepted in lieu of an online South Carolina State Employment Application. Only those applicants chosen for interview will be notified of job filled status.

Note: Applicants indicating college credit, degree(s) or specialized training on the application shall provide an official copy of transcripts upon notification of selection for hire. This serves as verification of credentials listed on the application.