Comfort Consultant

Russells; Chesapeake (VA); On-site; USD 42,000 - 70,000; Full time

Job summary

Lumber Liquidators is seeking a Comfort Consultant to identify customer needs in homes or businesses and generate sales based on those needs. You will establish rapport, perform load calculations, and prepare accurate sales proposals while coordinating with installation teams.

The role emphasizes HVAC product knowledge, exceptional customer service, and strong communication. Evening/weekend availability may be required due to customer appointments and sales meetings.

Qualifications

• High school diploma or GED required; some college preferred.
• In-home sales experience is preferred (at least 1 year).
• Must be reliable, detail oriented, with strong customer service skills.

Responsibilities

• Establish customer rapport with products and services.
• Perform load calculations
• Form accurate and complete sales proposals
• Coordinate post-sale installation with managers and installers
• Educate customers on HVAC products and services
• Follow up on bids and leads
• Participate in training on industry technologies
• Attend weekly sales meetings and networking events

Skills

Customer service

Communication

Time management

Team player

Organization

Verbal & written communication

Stress management

HVAC knowledge

In-home sales

Driving

Education

High school diploma or GED

Some college preferred

Tools

CRM software

Job description

As a Comfort Consultant, you are responsible for identifying customer needs and generating sales based on those needs.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Establish customer rapport with products and services.
• Perform load calculations
• Form accurate and complete sales proposals
• Help facilitate post-sale transitions with installation managers and installers.
• Educating prospective customers on the superior quality products/services
• Follow-up with existing sales bids and leads
• Participate in training on the latest industry technologies
• Attend weekly sales meeting and networking events to promote company

ESSENTIAL WORK SKILLS REQUIRED:

• Must be reliable, self-motivated and detail oriented
• Must possess exceptional customer service skills
• Must be able to handle reasonable amount of stress in a fast-paced environment
• Must have a team player attitude
• Must possess excellent organizational skills
• Must be able to effectively communicate with others verbally as well as in written format
• Must possess exceptional time-management skills
• Willing to learn and expand knowledge of HVAC industry products and techniques
• At least one year of in-home sales experience preferred
• Working knowledge of an HVAC system and how they function and operate

WORK ENVIRONMENT:

This job operates in customers’ homes or customers’ place of business.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee must be able to use close vision and adjusting for reading and writing is required. The employee frequently is required to stand; sit; walk; handle or feel; and reach with hands and arms. The employee is regularly required to lift and carry items up to 5 pounds. Occasionally the employee may be required to lift and carry 40 pounds.

The ability to carry a ladder and enter and exit an attic is a must. Also, must be able to crawl underneath of homes as needed.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position and days of work are Monday through Friday. The usual work hours will fall between 8 AM to 7 PM. Flexibility during periods of low demand require odd hours at times. For instance, an early morning appointment followed by an evening appointment with free-time in between. Flexibility in high demand, when we are short-handed and in other unforeseen circumstances is both expected and appreciated. Some weekends and evenings are required.

EDUCATION AND EXPERIENCE:

High school diploma or GED is required. Some college is preferred. At least one (1) year of HVAC In Home Sales is preferred.

OTHER REQUIREMENTS:

• Must pass pre-employment drug test and random drug tests administered once hired
• Must be eligible to work in the United States
• Must adhere to policies in Employee Handbook
• Must possess advanced customer service skills
• Must maintain good personal hygiene
• Must keep and maintain a clean vehicle.
• Must have a driving record that is acceptable to our insurance company
• Must help to maintain a safe and pleasant working environment
• Work as part of our team to ensure customer satisfaction
• Must maintain both an average closing rate and a gross profit margin of 40% or higher

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.