Comfort Advisor

Bill Howe Plumbing, Heating & Air, Restoration & Flood; San Diego (CA); On-site; USD 100,000 - 300,000; Full time

Job summary

Bill Howe is seeking an experienced HVAC Comfort Advisor to join our team in San Diego. This role focuses on delivering exceptional customer service while addressing concerns about HVAC services and recommending appropriate treatments or solutions.

The ideal candidate has 3–5 years of sales and installation experience, holds a valid driver's license, and is proficient with Microsoft Excel and Word. This position offers a competitive salary range in the San Diego area and opportunities for growth

Qualifications

• Minimum of 3-5 years of Sales and Installation experience required.
• Driver's License required.
• Knowledge of Microsoft Excel and Microsoft Word required.

Responsibilities

• Develop profitable sales, and acquire customers through our established sales and marketing program
• Make recommendations to the customer regarding the different options they have to resolve their wants and needs
• Identify new business opportunities by performing direct sales activities, and provide support to the administrative personnel as requested
• Communicate proper operation and owner's maintenance of the installed equipment to the consumer
• Answer related questions as to operation, features, and functions to the homeowner
• Perform required documentation for each installation and have client sign necessary paper work and collect payments as directed
• Develop self-generated leads through networking, data mining (from existing client records), and referral generation from previous clients
• Other duties as assigned

Skills

Sales

Customer Service

Communication

Microsoft Excel

Microsoft Word

Job description

Bill Howe is currently hiring an experienced HVAC Comfort Advisor. HVAC Comfort Advisor is a professional sales position responsible for providing exceptional customer service at all times. Listens to customers' concerns in regards to the HVAC services provided and suggests proper treatments or solutions to address their service needs.

Responsibilities

• Develop profitable sales, and acquire customers through our established sales and marketing program
• Make recommendations to the customer regarding the different options they have to resolve their wants and needs
• Identify new business opportunities by performing direct sales activities, and provide support to the administrative personnel as requested
• Communicate proper operation and owner's maintenance of the installed equipment to the consumer
• Answer related questions as to operation, features, and functions to the homeowner
• Perform required documentation for each installation and have client sign necessary paper work and collect payments as directed
• Develop self-generated leads through networking, data mining (from existing client records), and referral generation from previous clients
• Other duties as assigned

Qualifications

• Minimum of 3-5 years of Sales and Installation experience required
• Driver's License required
• Knowledge of Microsoft Excel and Microsoft Word required.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.

Physical Requirements

• Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
• Operate standard office equipment (computers, phones, copier, fax machine or scanner).

Environmental Conditions

• Office/Field setting

Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe’s studio apartment in Pacific Beach, with one goal in mind – give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego’s most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, epoxy lining, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!

All Team Members are expected to operate in line with our workplace core values which are:

The Bill H.O.W.E Way

Heart: Fiercely committed to the needs of our employees, communities, and customers

Opportunity: Focused on building career paths, promoting from within, and offering competitive training and educational opportunities

World-Class : The BEST at what we do

Ethical: Transparent, fair, and ethical

The pay range for this role is:

100,000 - 300,000 USD per year (San Diego)