Dispatcher

Bill Howe Plumbing, Heating & Air, Restoration & Flood; San Diego (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance program

Job summary

Bill Howe Plumbing, Heating & Air, Restoration & Flood is seeking a Dispatcher to schedule and coordinate service calls, dispatch technicians, and follow up on pending work with customers. The role emphasizes exceptional customer service and accurate logging of arrival times in a fast-paced San Diego environment.

Candidates should have 3+ years of dispatcher experience and strong communication skills to ensure smooth operations across our home services teams in Southern California.

Qualifications

• 3 or more years of experience as a Dispatcher.
• Exceptional customer service.

Responsibilities

• Schedule and coordinate all service calls as they are received
• Dispatch and Debrief service technicians after completion of each call when needed
• Follow up on all pending and recommended work with customers utilizing the pending work log
• Calculate reporting information for arrival times
• Handle changes in policies

Skills

Customer service

Scheduling

Job description

• Full medical, dental, vision, life insurance plans, and employee assistance programs
• 401k with company matching
• Sick time: 40 hours front-loaded when you reach 90 days
• Paid time off: floating holidays & vacation starts accruing after 90 days

Responsibilities:

• Schedule and coordinate all service calls as they are received
• Dispatch and Debrief service technicians after completion of each call when needed
• Follow up on all pending and recommended work with customers utilizing the pending work log
• Calculate reporting information for arrival times
• Handle changes in policies

Qualifications:

• 3 or more years of experience as a Dispatcher
• Exceptional customer service

Physical Requirements:

• Must be able to lift, push, pull, and/or move up to 25 pounds.
• Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
• Operate standard office equipment (computers, phones, copier, fax machine or scanner).

Environmental Conditions:

• Climate-controlled Office setting.

Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe’s studio apartment in Pacific Beach, with one goal in mind – give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego’s most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, epoxy lining, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!

All Team Members are expected to operate in line with our workplace core values which are:

The Bill H.O.W.E Way

Heart: Fiercely committed to the needs of our employees, communities, and customers

Opportunity: Focused on building career paths, promoting from within, and offering competitive training and educational opportunities