Service Manager - Lead Auto Service & Growth (Columbia, SC)

RECHTIEN INTERNATIONAL TRUCKS INC; Columbia (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Vacation

Personal days

401(k) with company match

Incentive plans

Paid training

Growth opportunities

Job summary

Carolina International Trucks in Columbia, SC is seeking a seasoned Service Manager to lead our service department. You will guide daily operations, drive profitability, and ensure exceptional customer satisfaction through effective team leadership and compliant practices.

This role offers weekly pay, paid holidays, vacation, and personal days, plus a 401(k) with company match and multiple incentive plans. Growth opportunities exist across six SC locations within our expanding network.

Qualifications

• Minimum of four years of relevant experience or equivalent education and training.
• Proven leadership and operational management skills in a service environment.
• Strong understanding of service department metrics, compliance, and customer service best practices.

Responsibilities

• Set and achieve departmental goals aligned with company objectives.
• Recruit, train, and manage service staff performance.
• Oversee budget planning and cost control measures.
• Ensure compliance with federal, state, and manufacturer documentation.
• Monitor technician productivity and manage scheduling.
• Foster strong customer relationships and handle service inquiries professionally.
• Promote a clean, safe, and organized work environment.
• Collaborate with vocational schools for recruitment and training initiatives.
• Address customer concerns promptly and ensure follow up for service technician.

Skills

Leadership

Operations management

Customer service

Compliance

Job description

Carolina International Trucks in Columbia, SC is seeking a seasoned Service Manager to lead our service department. You will guide daily operations, drive profitability, and ensure exceptional customer satisfaction through effective team leadership and compliant practices.

This role offers weekly pay, paid holidays, vacation, and personal days, plus a 401(k) with company match and multiple incentive plans. Growth opportunities exist across six SC locations within our expanding network.