Hybrid IT Support Engineer | Customer‑Centric MSP

Greystone Technology; Colorado Springs (CO); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA employer contributions

401(k) employer contributions

Maternal and parental leave

Generous paid time off

Company events

Job summary

Greystone Technology in Colorado Springs seeks a Technical Engineer to support Managed Services clients with Microsoft 365, Active Directory, Windows, networking, and security-focused tasks. You’ll diagnose issues, manage tickets, document work, and meet SLA targets while traveling to local client sites as needed.

Ideal candidates have 1+ year in IT support, strong customer-service skills, and a curious, self-driven mindset. This hybrid Denver-area role offers growth and collaborative teamwork.

Qualifications

• 1+ years in IT help desk, desktop support, or similar technical support environment.
• Experience troubleshooting and supporting Microsoft technologies (Microsoft 365, Active Directory, Windows).
• Fundamental understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, VPNs).
• Ability to diagnose, troubleshoot, and resolve end-user issues (password resets, break/fix, software install).
• Ability to install, diagnose, troubleshoot, and support peripheral devices (printers, monitors, etc.).
• Strong client-service skills with an empathetic approach and professional demeanor.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues for Managed Services clients.
• Manage support tickets and maintain accurate client documentation.
• Respond to client requests within SLA with a target 30-minute response time.
• Follow up with clients to ensure issues are fully resolved.
• Aim for about six hours per day or 30 hours per week of client-attributed work and 75% utilization.
• Escalate issues to appropriate consultants when needed.
• Learn and adapt to evolving client systems and environments.
• Travel to local client locations as required.
• Collaborate across service lines to provide a seamless support experience.
• Build trust with end users through responsive, empathetic support.

Skills

Microsoft 365

Active Directory

Windows OS

Networking

VPNs

Troubleshooting

Peripheral support

Customer service

Autonomy

Tools

IT ticketing system

MSP environment

Backup/DR concepts

Mac OS / iOS troubleshooting

Job description

Greystone Technology in Colorado Springs seeks a Technical Engineer to support Managed Services clients with Microsoft 365, Active Directory, Windows, networking, and security-focused tasks. You’ll diagnose issues, manage tickets, document work, and meet SLA targets while traveling to local client sites as needed.

Ideal candidates have 1+ year in IT support, strong customer-service skills, and a curious, self-driven mindset. This hybrid Denver-area role offers growth and collaborative teamwork.