Collision Repair Estimator - Drive Customer Experience

Boyd Group Services; Berea (KY); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Paid PTO

Parental Leave

Paid Holidays

Medical Insurance

Dental & Vision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in the United States is seeking an Estimator to create accurate vehicle repair estimates and coordinate repair needs with customers and insurance providers. You will document damage, plan repairs, and collaborate with team members to meet KPI targets.

The role emphasizes exceptional customer service, adherence to DRP processes, and ongoing participation in trainings and safety meetings. A strong understanding of insurance requirements and I-CAR training are valued.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Basic Computer Skills.
• Awareness of where to look for answers.
• Compliance for DRP’s Minimum of 1-year experience.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily Production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store’s KPIs by maximizing role performance.
• Uphold the company’s Core Values : Honesty, Integrity & Respect.

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Awareness of where to look for answers

Compliance for DRP’s Minimum of 1-year

Valid Driver’s License

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass in the United States is seeking an Estimator to create accurate vehicle repair estimates and coordinate repair needs with customers and insurance providers. You will document damage, plan repairs, and collaborate with team members to meet KPI targets.

The role emphasizes exceptional customer service, adherence to DRP processes, and ongoing participation in trainings and safety meetings. A strong understanding of insurance requirements and I-CAR training are valued.