Collision Repair Customer Support Rep. - Hyannis, MA

Balise Motor Sales; Hyannis (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Paid Time Off

Job summary

Balise Motor Sales in Hyannis, MA is seeking a Collision Customer Support Rep for the busy Collision Center. You will coordinate repairs, communicate with customers, and interact with insurance appraisers and staff to ensure timely updates on vehicle status.

The role requires a high school diploma, basic computer skills, and a valid driver’s license, with a focus on clear communication and efficient problem-solving within a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Experience using Microsoft Word & Excel.
• Ability to comprehend and follow instructions.
• Basic knowledge of vehicle repair practices.
• Valid Driver’s license.
• Ability to interpret work scope from vehicle estimates and work orders.

Responsibilities

• Coordinate with in-house and outside Insurance Appraisers.
• Coordinate repair needs for Collision associates.
• Update customers and staff with repair status of vehicles.
• Daily interaction with customers, appraisers, technicians and managers.
• Communicate processes to vehicle repair in a timely and effective manner to all customers.
• Contact appropriate parties for delivery needs.
• Track production schedule for vehicles and communicate those targets with customers and collision center associates.
• Maintain continual industry education to keep up with changes in repair requirements and product knowledge.

Skills

Word

Excel

Education

High School diploma or equivalent

Job description

Job Details: Job Location: Anchor Collision - Hyannis, MA, Position Type: Full Time, Salary Range: $20.00 - $25.00Hourly, Collision Customer Support Rep.

Balise is looking for a Customer Service Support Rep. for our busy Collision Center.

Job Responsibilities:

• Communicate and work within house & outside Insurance Appraisers
• Coordinate repair needs for Collision associates
• Update appropriate customer and staff with repair status of vehicles
• Daily interaction with customers, appraiser, technicians and managers
• Communicate processes to vehicle repair in a timely and effective manner to all customers
• Contact appropriate parties for delivery needs
• Track production schedule for vehicles and communicate those targets with customers and collision center associates.
• Maintain continual industry education to keep up with changes in repair requirements and product knowledge

Environmental & Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds
• This position may require up to 0-5% travel

Benefits Include:

• Health, dental, life and disability insurance
• 401(k) with company match
• Flexible spending accounts
• Paid Time-Off

Qualifications:

• High School diploma or equivalent
• Experience using Microsoft Word & Excel
• Ability to comprehend and follow instructions
• Basic knowledge of vehicle repair practices
• Valid Driver’s license
• Ability to interpret work scope from vehicle estimates and work orders