Collision Repair Customer Support Rep. - Hyannis, MA

Balise Auto; Hyannis (MA); In loco; USD 28.000 - 39.000; Tempo pieno

Descrizione del lavoro

BALISE AUTO SALES INC in Hyannis, MA is seeking a Collision Customer Support Rep to assist customers and staff in a busy collision center. You will communicate repair needs, liaise with appraisers, technicians, and managers, and keep everyone informed on progress.

The role requires a High School diploma or equivalent, proficiency with Microsoft Word and Excel, and a valid driver's license. You will interpret repair estimates and work orders and stay current on repair practices and industry

Competenze

• High School diploma or equivalent.
• Experience using Microsoft Word & Excel.
• Ability to comprehend and follow instructions.
• Basic knowledge of vehicle repair practices.
• Ability to interpret work scope from vehicle estimates and work orders.
• Valid Driver’s license.

Mansioni

• Communicate and coordinate with in-house staff and external Insurance Appraisers.
• Coordinate repair needs for Collision associates.
• Update customers and staff with repair status of vehicles.
• Track production schedule and communicate targets to customers and collision center staff.
• Maintain ongoing industry education to keep up with repair requirements and product knowledge.

Conoscenze

Microsoft Word

Microsoft Excel

Follow instructions

Vehicle repair knowledge

Formazione

High School diploma or equivalent

Strumenti

Driver’s license

Descrizione del lavoro

Collision Customer Support Rep.Balise is looking for a Customer Service Support Rep. for our busy Collision Center.Job Responsibilities:Communicate and work within house & outside Insurance AppraisersCoordinate repair needs for Collision associatesUpdate appropriate customer and staff with repair status of vehiclesDaily interaction with customers, appraiser, technicians and managersCommunicate processes to vehicle repair in a timely and effective manner to all customersContact appropriate parties for delivery needsTrack production schedule for vehicles and communicate those targets with customers and collision center associates.Maintain continual industry education to keep up with changes in repair requirements and product knowledgeEnvironmental & Physical Requirements:While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 poundsThis position may require up to 0-5% travelBenefits Include:Health, dental, life and disability insurance401(k) with company matchFlexible spending accountsPaid Time-OffHigh School diploma or equivalentExperience using Microsoft Word & ExcelAbility to comprehend and follow instructionsBasic knowledge of vehicle repair practicesValid Driver’s licenseAbility to interpret work scope from vehicle estimates and work orders