Collision Center Support Specialist | Scheduling & Customer Care

Balise Motor Sales; Hyannis (MA); In loco; USD 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

401(k) with company match

Paid Time Off

Descrizione del lavoro

Balise Motor Sales in Hyannis, MA is seeking a Collision Customer Support Rep for the busy Collision Center. You will coordinate repairs, communicate with customers, and interact with insurance appraisers and staff to ensure timely updates on vehicle status.

The role requires a high school diploma, basic computer skills, and a valid driver’s license, with a focus on clear communication and efficient problem-solving within a fast-paced environment.

Competenze

• High School diploma or equivalent.
• Experience using Microsoft Word & Excel.
• Ability to comprehend and follow instructions.
• Basic knowledge of vehicle repair practices.
• Valid Driver’s license.
• Ability to interpret work scope from vehicle estimates and work orders.

Mansioni

• Coordinate with in-house and outside Insurance Appraisers.
• Coordinate repair needs for Collision associates.
• Update customers and staff with repair status of vehicles.
• Daily interaction with customers, appraisers, technicians and managers.
• Communicate processes to vehicle repair in a timely and effective manner to all customers.
• Contact appropriate parties for delivery needs.
• Track production schedule for vehicles and communicate those targets with customers and collision center associates.
• Maintain continual industry education to keep up with changes in repair requirements and product knowledge.

Conoscenze

Word

Excel

Formazione

High School diploma or equivalent

Descrizione del lavoro

Balise Motor Sales in Hyannis, MA is seeking a Collision Customer Support Rep for the busy Collision Center. You will coordinate repairs, communicate with customers, and interact with insurance appraisers and staff to ensure timely updates on vehicle status.

The role requires a high school diploma, basic computer skills, and a valid driver’s license, with a focus on clear communication and efficient problem-solving within a fast-paced environment.