Collision Programs Lead: Network Strategy & Standards

Stellantis; Auburn Hills (MI); On-site; USD 120,000 - 160,000; Full time

Job summary

Stellantis is seeking a Collision Programs Manager to lead strategy, development, and execution of collision repair programs across dealer and non-dealer networks. The role partners with Engineering, Quality, Parts & Service, Marketing, Legal/Compliance, and external industry stakeholders to define requirements, launch initiatives, and monitor performance using clear KPIs.

The position requires 8+ years in automotive collision operations, strong program management, data-driven decision making,

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Minimum 8 years in automotive collision repair operations or related programs.
• Strong program/project management with cross-functional stakeholders.
• Data-driven decision making with KPI development and dashboards.
• Knowledge of collision repair processes, OEM procedures, and calibration concepts.
• Excellent written and verbal communication, executive-level summaries.

Responsibilities

• Own the collision programs roadmap, including network strategy, customer value proposition, and annual operating plan deliverables.
• Develop and maintain program standards for safe, high-quality repairs (OEM procedures adherence, parts usage, estimating practices, calibration/ADAS requirements, documentation, and warranty alignment).
• Partner with internal stakeholders to create and manage program policies, terms, and compliance requirements (data privacy, antitrust, advertising claims, supplier agreements).
• Design and execute onboarding, certification, training, and audit processes for participating repair facilities; manage corrective actions and continuous improvement plans.
• Drive performance management using KPIs (cycle time, severity, CSI/NPS, repair quality indicators, OEM parts utilization, calibration compliance, supplements, and rework).
• Lead vendor and partner management for program enablement (audit providers, training platforms, estimating/data partners, call center, marketing agencies) including SOWs, budgets, and scorecards.
• Collaborate with Dealer Network and regional field teams to support adoption, issue resolution, and program communications.
• Support customer-facing escalation management by coordinating cross-functional root-cause analysis and corrective actions.
• Develop marketing and communications materials (program guides, web content, dealer/repairer toolkits, customer FAQs) in partnership with Marketing and Communications.
• Analyze collision market trends and competitive benchmarks; translate insights into program enhancements and business cases.
• Prepare executive-ready reporting, business reviews, and recommendations, present updates to leadership and key stakeholders.
• Manage program budgets, forecasting, and purchase order processes; ensure spending aligns with expected ROI and outcomes.

Skills

Program management

Analytical skills

Cross-functional leadership

Communication skills

Problem solving

Negotiation

Education

Bachelor's degree in business, Engineering, Supply Chain, Automotive Technology

Tools

Power BI

Excel

Estimating systems

Job description

Stellantis is seeking a Collision Programs Manager to lead strategy, development, and execution of collision repair programs across dealer and non-dealer networks. The role partners with Engineering, Quality, Parts & Service, Marketing, Legal/Compliance, and external industry stakeholders to define requirements, launch initiatives, and monitor performance using clear KPIs.

The position requires 8+ years in automotive collision operations, strong program management, data-driven decision making,