Collision General Manager

Motocruit; Burns Harbor (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Motocruit in Burns Harbor, IN is seeking an experienced Collision Manager to lead our collision repair shop, overseeing estimating to delivery and ensuring top quality, safety, and customer satisfaction.

The ideal candidate has 5+ years in collision repair with at least 2 years in management, strong leadership, and proficiency with estimating systems; ASE/I-CAR certifications are a plus.

Qualifications

• Minimum of 5 years in collision repair with 2+ years in management.
• Strong knowledge of collision repair processes, estimating, and customer service.
• Proven leadership and ability to motivate a team.
• Proficient with computerized estimating and management systems.
• Valid driver's license.
• ASE/I-CAR certifications are a plus.

Responsibilities

• Manage and coordinate workflow of the collision repair shop to ensure high quality, safety, and customer satisfaction.
• Oversee the estimating process with accurate and timely estimates.
• Collaborate with other departments for timely completion of repairs.
• Train and lead a team of technicians.
• Monitor KPIs and implement improvements.
• Ensure safety and environmental regulation compliance.
• Develop relationships with customers and insurers.
• Manage equipment and tools in the shop.
• Oversee the shop budget including expenses and revenue.

Skills

Leadership

Communication

Team management

Collision repair knowledge

Estimating software

Customer service

Safety compliance

Education

High school diploma or equivalent

Tools

Computerized estimating systems

Job description

Our Client is seeking an experienced and motivated Collision Manager to lead their collision repair shop. The Collision Manager will oversee all aspects of the collision repair process, from estimating to final delivery, ensuring that repairs are completed to the highest standards of quality, safety, and customer satisfaction. The successful candidate must have strong leadership skills, be able to work collaboratively with other departments, and have a deep understanding of collision repair processes and procedures.

Responsibilities

• Manage and coordinate the workflow of the collision repair shop, ensuring repairs are completed to the highest standards of quality, safety, and customer satisfaction
  
• Oversee the estimating process, ensuring accurate and timely estimates are provided to customers and insurance companies
  
• Work collaboratively with other departments to ensure the timely and efficient completion of repairs
  
• Manage and train a team of technicians, ensuring they are skilled and knowledgeable in their work
  
• Monitor and manage key performance indicators (KPIs) to identify areas for improvement and implement changes as needed
  
• Ensure compliance with all safety and environmental regulations
  
• Develop and maintain relationships with customers and insurance companies, ensuring a high level of customer satisfaction
  
• Manage and maintain all equipment and tools in the collision repair shop
  
• Manage the budget for the collision repair shop, including expenses and revenue generation
  

Requirements

Qualifications

• High school diploma or equivalent is preferred
  
• Minimum of 5 years of experience in collision repair, with at least 2 years in a management role
  
• In-depth knowledge of collision repair processes and procedures, including estimating, repair techniques, and customer service
  
• Strong leadership and communication skills, with the ability to motivate and manage a team
  
• Proficient in the use of computerized estimating and management systems
  
• Valid driver's license
  

Certifications

• ASE (National Institute for Automotive Service Excellence) certification in Collision Repair Management is a plus
  
• I-CAR (Inter-Industry Conference on Auto Collision Repair) certification in Collision Repair Management is a plus