Collision Operations Lead — Pre-Appointment Estimations

MaziCTools; United States; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Aetna PPO and HSA plans

401(k) with employer match

Employee discounts and perks program

Job summary

MaziCTools seeks a Collision Manager to lead the pre-appointment estimator team, ensuring exceptional service throughout the appointment process. Ideal candidates will have over 5 years of management experience in the collision industry and a strong commitment to customer satisfaction.

Responsibilities include team leadership, process optimization, and quality oversight, with a focus on maintaining high performance standards. Benefits include competitive pay, comprehensive health plans, and various employee support programs.

Qualifications

• 5+ years of experience in management within the collision industry.
• High ability to identify root causes of problems and develop solutions.
• Capable of self-managing in limited supervision environments.

Responsibilities

• Lead and manage the pre-appointment estimator team.
• Develop and implement efficient processes for customer communication.
• Oversee customer interactions to ensure exceptional service.
• Train, mentor, and support team members.
• Review and validate parts-only estimates prepared by team members.
• Work closely with other departments.
• Track and analyze department performance metrics.

Skills

Management experience in collision industry

Excellent communication skills

Problem-solving abilities

Self-management

Knowledge of automotive repair procedures

Education

Certificate from Vocational School in Collision Repair

Tools

Microsoft Office

Job description

MaziCTools seeks a Collision Manager to lead the pre-appointment estimator team, ensuring exceptional service throughout the appointment process. Ideal candidates will have over 5 years of management experience in the collision industry and a strong commitment to customer satisfaction.

Responsibilities include team leadership, process optimization, and quality oversight, with a focus on maintaining high performance standards. Benefits include competitive pay, comprehensive health plans, and various employee support programs.