Auto Body General Manager

CSN Collision; Gardena (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible schedule

Health insurance

Life insurance

Relocation assistance

Vision insurance

Job summary

The Body Shop General Manager is the leadership position for all body shop personnel, responsible for shop performance, customers, and organization. The Manager must be experienced in collision repair and insurance guidelines, focusing on delivering superior customer service and fostering growth opportunities for teammates.

Key duties include leading the team toward production goals, ensuring safety and quality, and maintaining strong relationships with insurance appraisers.

Qualifications

• Experience in collision repair industry and knowledge of insurance guidelines.
• Strong communication and organizational skills.
• Ability to manage multiple projects and drive results.

Responsibilities

• Lead shop operations to meet production goals and profitability targets.
• Provide exceptional customer service and maintain key insurer relationships.
• Educate staff on repair processes, standards (I-CAR), and estimating methods.
• Oversee HR-related activities and hiring decisions.
• Ensure safety and compliance with company standards.

Skills

Microsoft Office

CCC Estimating System

Effective communication

Organized

Multitask management

Tools

CCC Estimating System

Microsoft Office

Job description

The Body Shop General Manager is the leadership position for all body shop personnel. Responsible for shop operational performance, customers, and shop organization. The Manager is experienced in the industry, understands all elements of the repair process including insurance industry guidelines, and focuses on delivering superior customer service. The Manager cultivates an environment that ensures growth and developmental opportunities for all teammates

• Ensures they have the right talent in place and continually looking for upgrade opportunities
• Lead the team in production goals by setting team direction to maximize sales and profitability targets
• Models and holds team accountable for outstanding customer service
• Educates and trains the teammates of the shop and customers about the collision repair process according to the standards established by I-CAR and OE vehicle manufacturer. This includes insurance repair processing, payment procedures, repair and refinish techniques, parts options and approximate repair time,
• Reinforces the understanding of technical knowledge and tools with their team.
• Solid understanding of estimating process and system.
• Prepares estimates in accordance with insurance company guidelines and accepted industry standards.
• Communicates with insurance appraisers for the repair process, updates customers on repairs.
• Oversees the daily process associated with shop management based on company policies, holding themselves and shop teammates accountable to complete the tasks identified in the operating model.
• Measures quality standards by inspecting both in-process repairs and pre-delivered repairs. perform quality control checks before and after the vehicle is painted and conducts quality control checks before delivery of vehicle owner.
• Demonstrates a high level of service with all insurance accounts in order to maintain those vital business relationships.
• Excels in a competitive environment while maintaining positive morale throughout the shop
• Ensures safety and compliance regulations are adhered to according to company standards
• Coach and develop teammates for future growth in the company
• Makes hiring decisions based on the ability to recognize performance gaps due to staffing needs and a thorough interview process of prospective employees to determine best applicant for position based on skills, knowledge, and abilities required to perform the job.
• Assigns labor and participates in HR-related activities for all center employees.
• Other duties as assigned.

Computer Skill:

• Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
• CCC Estimating System (required)

Other Skills:

• Effective oral and written communications skills
• Self-starter who is highly organized
• Able to handle multiple projects and assignments with attention to detail
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Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Gardena, CA 90248 (Required)

Work Location: In person

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Relocation assistance
• Vision insurance