Collision General Manager

Motocruit; Attleboro (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Performance-based incentive

Job summary

Motocruit is seeking a Collision General Manager for the Attleboro, MA area. This on-site, full-time role places you in charge of daily shop operations, production flow, staffing, and customer relations. You’ll own the P&L, drive KPIs, and lead a small team with room to grow the business.

You’ll manage workflow from estimate to delivery, implement process improvements, and pursue insurance/DRP opportunities to expand the shop’s capabilities, while ensuring quality and timely vehicle turnarounds.

Qualifications

• Proven collision shop management experience overseeing production and staffing.
• Experience owning financial results (P&L, KPIs).
• Working knowledge of collision estimating principles and processes.

Responsibilities

• Own workflow and production from estimate through delivery, including scheduling, parts and quality control.
• Lead, train and hold the team accountable, and hire as the shop grows.
• Manage fleet customer relationships and keep vehicles returning on schedule.
• Own the shop's P&L and track KPIs such as gross profit and customer satisfaction.
• Write or review repair estimates and ensure documentation accuracy.
• Develop relationships with insurers and pursue DRP opportunities.

Skills

Collision shop management

P&L/KPIs

Collision estimating

Job description

$75,000 - $85,000 base + 2.5% of collision-shop gross profit (paid monthly) + quarterly KPI bonus

State/Province Massachusetts

City Attleboro

02703

Job Description

Collision General Manager – Attleboro, MA area
Full time · On-site

Our client is an owner-operated collision center in the Attleboro, MA area. The owners want to step back from day-to-day operations and run the business as owners rather than operators. They're hiring a General Manager to take full ownership of the shop: production, people, customers and results.

Compensation

• Monthly incentive of 2.5% of the collision shop's gross profit
• Quarterly KPI bonus tied to shop performance
• Paid time off

About the shop

• 3-bay, ~6,000 sq ft collision center, about 1.5 years old, with room to grow into unused space
• Mostly fleet and commercial van work, about 45 vans per month
• No DRP relationships today, and the owners are open to adding them
• Sister mechanical shop (in-shop and mobile fleet service) about 10 minutes away
• Team of 7, including the General Manager

What success looks like in year one

• The shop runs day to day without the owners in the weeds
• Vans move through consistently, with a turn time of 2–3 days per van
• Quality holds and comebacks are kept low
• A stable, accountable team, plus a plan for adding insurance/DRP work

What you'll do

• Own workflow and production from estimate through delivery, including scheduling, parts and quality control
• Lead, train and hold the team accountable, and hire as the shop grows
• Manage fleet customer relationships and keep vans returning to service on schedule
• Own the shop's P&L and track KPIs such as cycle time, gross profit, comebacks and customer satisfaction
• Write or review estimates and keep repair documentation accurate
• Build relationships with insurers and pursue DRP opportunities with the owners
• Find and fix process gaps so the shop can handle more volume
• Report results to the owners on a regular cadence

What we're looking for

• Proven collision shop management experience with responsibility for production and people
• Comfort owning financial results (P&L, KPIs)
• Working knowledge of collision estimating

Preferred experience

• Fleet or commercial vehicle repair
• Insurance/DRP relationships (a plus; the shop has none today)
• I-CAR training

Why this role

• Real authority: the owners are hiring you to run the shop
• Pay that grows with the shop's results, on top of a solid base
• A chance to build the insurance/DRP side from scratch

Schedule and additional benefits to be confirmed.