Collision Estimator Trainee

Caliber; Mechanicsville (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Day-one benefits

Weekly pay

Overtime eligible

Paid vacation

Career growth

Hands-on experience

Job summary

Caliber Collision Mechanicsville, VA seeks a Collision Estimator Trainee to warmly greet customers in person or by phone, assess needs, and guide them through the repair process while supporting estimators with drop-offs, mapping, and taking photos.

You will prepare paperwork, arrange transportation, and deliver vehicles to customers, all while following Caliber SOPs and industry guidelines to ensure accurate, timely repairs and exceptional service.

Qualifications

• 2+ years of customer-facing experience; sales experience is a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.
• Must be 21 years of age or older.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping, and photographing vehicles.
• Prepare paperwork and handle active customer deliveries while ensuring clear communication.
• Follow Caliber SOPs and industry guidelines to ensure correct and efficient repairs.

Skills

Customer service

Sales experience

Communication

Job description

Service Center

Mechanicsville

JOB SUMMARY

Caliber Collision has an immediate job opening for a Collision Estimator Trainee to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly and eligible for overtime
• Paid Vacation & Holidays - Can begin accruing day 1
• Career growth opportunities - we promote from within!
• A career for life: You'll gain hands-on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver's license and be eligible for coverage under our company insurance policy
• Must be 21 years of age or older

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions - written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.