Collision Estimator Trainee

Caliber; Newport News (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Weekly pay and overtime eligibility

Paid vacation & holidays

Career growth opportunities

Hands-on experience in a production•

Job summary

Caliber Collision in Newport News, VA has an immediate opening for a Collision Estimator Trainee to greet customers, assess their needs, and provide guidance as required. You will support Collision Estimators by handling drop-offs, mapping, marking and photographing vehicles, and coordinating transport.

This on-site role offers hands-on experience in a production shop, with opportunities to learn the collision process and advance within Caliber's promote-from-within culture.

Qualifications

• 2+ years of customer-facing experience.
• Must have a valid driver’s license.
• Must be 21 years of age or older.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping and photographing vehicles.
• Arrange customer transportation as needed.
• Prepare paperwork and manage active customer deliveries.
• Communicate with customers, clients, teammates and vendors to ensure correct repairs.
• Adhere to Caliber’s SOPs, insurance partners and industry guidelines.

Skills

Customer service

Communication

Flexible/adaptable

Physical stamina

Instruction comprehension

Prioritization

Driver's license

Job description

Service Center

Newport News - North

JOB SUMMARY

Caliber Collision has an immediate job opening for a Collision Estimator Traineeto perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands‑on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy
• Must be 21 years of age or older

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.