Collision Estimator Trainee

Caliber; Glen Allen (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits from day one

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

Hands-on experience in a production "

Job summary

Caliber Collision is hiring a Collision Estimator Trainee at our Glen Allen, VA center. The role involves greeting customers, assessing needs, and guiding them through the repair process.

You will support Collision Estimators with vehicle drop-offs, mapping/marking, photography, and paperwork, while coordinating transportation and deliveries. You will work in a fast-paced production shop, prioritize tasks, and uphold our SOPs and partner guidelines.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.
• Must be 21 years of age or older.
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry.
• Be able to understand instructions – written and verbal.
• Can prioritize competing tasks and adapt easily to a fast-paced environment.
• Must be able to provide personable, friendly "World Class" customer service to internal and external customers.

Responsibilities

• Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare necessary paperwork.
• Perform active customer deliveries and communicate with customers, teammates and vendors to ensure correct and efficient repairs.
• Adhere to Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Job description

Service Center

Glen Allen

JOB SUMMARY

Caliber Collision has an immediate job opening for a Collision Estimator Trainee to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision


• Industry Comparable Pay – Paid weekly and eligible for overtime


• Paid Vacation & Holidays – Can begin accruing day 1


• Career growth opportunities – we promote from within!


• A career for life: You'll gain hands-on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus


• Must have a valid driver's license and be eligible for coverage under our company insurance policy


• Must be 21 years of age or older

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.


• Passion for learning the collision industry


• Be able to understand instructions – written and verbal


• Can prioritize competing tasks and adapt easily to a fast-paced environment


• Must be able to provide personable, friendly \"World Class\" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.